LTCOP RESOURCES

Helpful LTCOP Forms and Documents

LTCOP Policy and Procedures
Ombudsman Position Description
Definitions
Helpful Phone Numbers
LTCOP Staff Contact List
LTCOP Submittal Assignments
Routine Access Visit Form
Routine Access Visit Pocket Guide
Is it a Complaint or Information & Assistance (I&A)?
Case and Complaint Versus Information and Assistance
Information and Assistance Topics
Stages of Complaint Processing
Documentation Checklist
Elder Justice Legal Aid Referrals
Mileage Log for Travel Reimbursement
Fillable Consent Form- English
Fillable Consent Form- Spanish
Response Templates

New! Transfer and Discharge Resources

T&D Resources

Certification Documents

Certification Modules
Certification Checklist

Ombudsman Database - GetCare

Get Care Log In
Handout: Entering activities into GetCare

LTCOP Trainings

Click here to access Statewide Trainings provided by FLTCOP

Educational Conference PowerPoints

Click here for the 2025 Educational Conference PowerPoints
Click here for the 2024 Educational Conference PowerPoints and Recordings

Helpful Resources and Links

Resident Council Handbook
Resident Council Toolkit
Mandatory Reporting Reference Guide
National Ombudsman Resource Center
NORS Complaint Codes and Definitions
Consumer Financial Protection Bureau- Guides for managing someone else's money
Fact Sheet- Congress Should End Mandatory Estate Recovery
Voting Resources for Residents

Assisted Living Resources

Click Here for ALF Resources

Nursing Home Resources

Click Here for Nursing Home Resources

LTCOP Latino

Haga clic aquí para obtener recursos en Español
STAFF: Use this for Forms in Spanish

LTCOP Presentations

STAFF: Please click here for presentation powerpoints and handouts

LTCOP State Council

Click here for State Council Information

LTCOP Staff Resources

Click here for the Staff Resource Page
CREATED BY
Diandra Pilar Taylor- Training & Development Manager