LTCOP RESOURCES
Helpful LTCOP Forms and Documents
LTCOP Policy and Procedures
Ombudsman Position Description
Definitions
Helpful Phone Numbers
LTCOP Staff Contact List
LTCOP Submittal Assignments
Routine Access Visit Form
Routine Access Visit Pocket Guide
Case and Complaint Versus Information and Assistance
Information and Assistance Topics
Stages of Complaint Processing
Documentation Checklist
Elder Justice Legal Aid Referrals
Mileage Log for Travel Reimbursement
Fillable Consent Form- English
Fillable Consent Form- Spanish
New! Transfer and Discharge Resources
T&D Resources
Certification Documents
Certification Modules
Certification Checklist
Ombudsman Database - RTZ Get Care
RTZ-Get Care Log In
Innovative Ombuds Training
Click here to access the Innovative Ombuds Trainings
2024 Educational Conference PowerPoints and Recordings
Click here for the 2024 Educational Conference PowerPoints and Recordings
Helpful Resources and Links
Resident Council Handbook
Resident Council Toolkit
Mandatory Reporting Reference Guide
National Ombudsman Resource Center
NORS Complaint Codes and Definitions
Consumer Financial Protection Bureau- Guides for managing someone else's money
Fact Sheet- Congress Should End Mandatory Estate Recovery
Voting Resources for Residents
Nursing Home Resources
Advocating for Rights and Better Care in Nursing Homes
Handout: Nursing Home Residents' Rights Factsheet
Handout: Nursing Home Neglect: Preventing it and Getting Help
Nursing Home Transfer and Discharge Checklist
Acentra Health (FKA Kepro) - To file complaints about discharge and skilled service termination appeals
Tips for People Moving from a Nursing Home Back into the Community
Empowering Advocates: Essential Trainings on Medicare, D-SNPs, and Nursing Facility Care
FL Senate Chapter 400- Nursing Home Statutes
FL Administrative Code Regulations for Nursing Homes
State Operations Manual Appendix PP - Guidance to Surveyors
25 Common Nursing Home Problems & How to Resolve Them
Nursing Home Debt Collection Practices Puts Residents' Families and Friends at Risk
The Impact of Understaffing on Residents
Culture Change and Resident Directed Living Guidance
Artifacts of Culture Change- Assessment Form NH
Assisted Living Resources
OSS- Personal Needs Allowance Updated July 2024
Culture Change and Resident Directed Living Guidance
Artifacts of Culture Change- Assessment Form AL
FL Senate Chapter 429- Assisted Care Communities
FL Administrative Code Regulations for Assisted Living Facilities
Meaningless Federal "Quality Measures" Endanger ALF Residents
LTCOP Latino
Haga clic aquí para obtener recursos en Español
STAFF: Use this for Forms in Spanish
LTCOP Presentations
STAFF: Please click here for presentation powerpoints and handouts
LTCOP State Council
Click here for State Council Information
Created By
Diandra Pilar Taylor- Training & Development Manager
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