design without research is like getting into a taxi and just saying, "drive."
I'm a creative senior/lead product designer with a passion to deliver evidence based outcomes for users. Over 15 years UX experience, currently working in a leading global automotive data software company.
key skills
User experience design
Interaction design
Human computer interaction
Wire framing
Prototyping
Affinity mapping
Interviewing
User experience research
Information architecture
Product design
Customer experience
Agile methodologies
Design thinking
User interface design
User personas
Design systems
Collaboration
Mentoring
Agile workshops
Usability metrics
Measuring Success
Figma
Adobe CS
Sketch
Miro
Google analytics
Hotjar
JIRA
JATO NEWS
KEY SKILLS USED
User research interviews
Affinity mapping
User journey
Problem solving
Usability studies
Wire framing
Agile working
Prototyping
Product design
OUTCOMES ACHIEVED
Increased user engagement by 15% in 6 months (measured in Google Analytics)
Increased happiness in users (measured through interviews and qualitative insights)
Reduced time on task (measured by usability studies and user interviews)
REQUEST APPLICATION FOR SCIENTISTS
KEY SKILLS USED
User research interviews
User experience research
Wire framing
Prototyping
Affinity mapping
Agile methodologies
Design thinking
User interface design
Collaboration
Design systems
Agile workshops
Measuring success
OUTCOMES ACHIEVED
Increased usability from 51% to 72% (measured by SUS survey sent out to 20 users)
Increased happiness and satisfaction (measured by user interviews before and after development of new application)
GLASS'S GUIDE CAR VALUATION APP
KEY SKILLS USED
Product design
User Experience research
Focus groups
Human Computer Interaction
Wire Framing, Prototyping
Affinity Mapping
Customer Experience
Agile Methodologies
Design Thinking
User Interface Design
Mobile first thinking
Apple Android design
User Personas
Adobe CS
Sketch
Design Systems
Collaboration
Mentoring
Measuring Success
OUTCOMES ACHIEVED
Aligned with Business decision to 'sunset' printed products
Used customer and user research to correctly identify new ways of offering more than just 'Print' for users
Implemented measurement tools to allow internal stakeholders to measure certain aspects of the applications
Worked with various channels in the organisation to help them understand how User Experience could add insight and measure key user interactions
Thank you
CHRISTOPHER BLAND 2024