IT Technician - Level 1 We're Hiring

Want to work with us as we create the most advanced timber structures in North America?

StructureCraft is an industry leading, vertically integrated, mass timber company that works with architects, developers and owners in the design, engineering, fabrication and installation/construction of commercial, residential and institutional buildings using state of the art mass timber construction methods. We also design and fabricate remarkable large concept mass timber structures for architects looking for elegant, advanced solutions on project that range from entire multi-story buildings to long span roofs and bridges. Our organization is committed to innovation, quality and sustainability.

When you walk through our company’s engineering/design department and plant, you quickly sense the passion for quality and, more importantly, innovation. The team is constantly thinking of new ways to innovate in every aspect of the business. It is exciting to see how StructureCraft has driven growth through a commitment to design, innovation and sustainability.

To get a better idea of what we do, please visit our website at www.structurecraft.com

Bow River Bridge | Banff, AB

The Opportunity

We are currently seeking an IT Technician to join our dedicated IT team. If you are a resourceful, hardworking, and service-oriented individual who thrives in a fast-paced environment, we encourage you to apply. Reporting to the IT Manager, you will play a crucial role in ensuring our IT systems run smoothly and securely.

DC Southwest Library | Calgary Library | KFA Spiral Stair

Key Responsibilities:

  • Provide customer-focused support with security as a primary concern at all times
  • Serve as the first line of contact with the user base
  • Provide support in-person, over the phone, or using remote tools
  • Troubleshoot and resolve hardware, software, and licensing issues for clients
  • Work seamlessly with suppliers and outside technicians
  • Assist with projects as directed, including:
  • Helpdesk implementation
  • RMM Tools implementation
  • PC Imaging software
  • Assist with implementing and enforcing IT Policy
  • Other duties as assigned

Key Responsibilities:

  • Proven experience in a customer IT support function
  • Understanding of how software and operating systems work
  • Ability to listen before acting
  • Ability to triage and manage multiple support issues at once
  • Ability to take direction but also to work independently as required
  • Ability to be creative when required
  • Ability to work safely in a production environment

Skills and Qualifications

Technical Skills:

  • Must have experience with the following:
  • Windows 10/11
  • Office 365, incl. Project, Sharepoint, OneDrive, Teams
  • iOS, iPhone/iPad
  • Adobe Acrobat
  • Zoom
  • Additional experience would be an asset:
  • Knowledge of Explorer Construction Software
  • Knowledge of Mac OS

Educational Requirements:

  • Computer-related education is required
  • Degree, Diploma or Certification in Computer Information Technology related program is an asset
Quarterly Staff Meeting | Abbotsford HQ

You will be located on-site in our Abbotsford office full time - Mon-Fri, 8am-5pm.

We offer a competitive salary and attractive benefits package that includes Extended Health and Dental benefits as well as company-paid MSP and life insurance.

Please forward your cover letter and resume in confidence to careers@structurecraft.com.