Rent Smart Devon Thursday 22nd May 2025. Doors open at 2.00pm. Presentations start from 3.00pm until 8.00pm Exeter Racecourse, Haldon Hill, EX6 7XS

Trade Stand Guide

The event will see a number of trade stand exhibitions from local and national specialist companies covering all aspects of property management, energy efficiency, as well as support organisations available to help smooth the tenancy pathway.

There will be two main trade stand exhibition rooms on the first floor of the venue.

Tozers

Tozers LLP are a top-rated, full-service law firm that works across the South West, providing advice to businesses and individuals alike. We believe in working together and getting to know our clients and what really matters to them. Whether they are facing family issues, looking to move home, planning for the future, or striving for growth within their business, we will always put them first.

We care about our clients and understand that every client is different and that every case is different. Our goal is to work in partnership, always looking for ways to keep things moving forwards to achieve the best possible outcome.

We are Tozers, your local, thoughtful legal partners for a changing world. To find out more about the services we offer, contact us on 01626 772376 or visit our website.

Cartridges Law

Cartridges Law are here for you when it matters. Our aim is to provide a different kind of legal service which is approachable while remaining professional and achieving the best outcome.

We are a small team of qualified, experienced professionals who are experts in the work we undertake. Whether it’s moving in – or moving on. Making plans – or changing them. We understand that when someone comes to a solicitor it is about something that is important to them, sometimes even life changing. Looking after our clients is our absolute priority and we hold good communication at the heart of our client care.

We are accredited with the Lexcel Quality Mark by the Law Society, in recognition of the high quality of legal practice management and client care that our team provides, and a multi-award winning firm.

If you need a law firm that is there for you when it matters, contact us on 01392 256854 or visit our website www.cartridgeslaw.co.uk.

Citizens Advice

Citizens Advice Devon is a consortium of seven local Citizens Advice offices across Devon. Each local Citizens Advice is an independent charity providing regulated, impartial, quality assured information and advice to our community. We help people to find a way forward with their problems.

We are not government funded, nor are we funded by national Citizens Advice. We pay a membership fee to belong to the national network. Our service is provided by a small team of paid staff and many dedicated volunteers and is open to any Devon resident who needs our help. Advice covers many needs, including, but not limited to - welfare benefits, employment, housing, debt, consumer rights and legal issues.

In addition to providing advice and information, we conduct research and campaign to improve the policies and practices that affect people's lives. We listen to multi-layered problems faced by our clients and the community. What we learn is shared at a national level; this can result in changes to national policy.

Complete

At Complete Lettings, we chose our name for a reason—we handle everything with care, expertise, and transparency. Our service is truly complete.

With us, there are no hidden fees, no surprises—just honest, upfront support. Whether you need help renewing a tenant’s lease or an additional property inspection, it’s all part of the package.

We treat every property as if it were our own. Our experienced advisors carefully select tenants who are the right fit for both you and your property, rather than rushing to fill vacancies. Plus, our Premium Management Service offers landlords up to £100,000 in legal fees cover and rent guarantee, providing peace of mind in case of tenancy issues.

Knowledge is key, and we’re committed to keeping landlords informed. That’s why we host regular webinars featuring expert guest speakers on topics like tax, mortgages, upcoming legislation plus monthly Landlord newsletters and training on the most relevant factors, like the Renters Rights Bill.

Whether you own one property or several, our Complete service is designed to support you every step of the way. Let us take care of everything—so you don’t have to.

Devon and Somerset Fire and Rescue

Devon and Somerset Fire and Rescue Authority is responsible for ensuring that the communities of Somerset and Devon, including Plymouth and Torbay, are protected and supported by an effective and efficient fire and rescue service.

Devon and Somerset Fire and Rescue Service are the largest non-metropolitan fire and rescue service in England, covering almost 4,000 square miles. We protect 820,000 households, 74,000 businesses and a further 1.1 million visitors a year.

We are here to protect and save.

We work every day with our communities and partners to prevent emergencies, to make people safer in their homes, their places of work and where they visit.

ECOE Advice

ECOE Advice is charity tackling climate change by empowering communities, addressing fuel poverty issues and boosting the local economy through its innovative community led energy projects.

ECOE Advice launched its award-winning Healthy Homes for Wellbeing project in November 2017 and helps more than 500 low income and vulnerable households each month across Exeter, Mid Devon, East Devon, Teignbridge and Torbay. It offers a unique service where residents can get advice on energy efficiency, with practical hints and tips for saving energy and water, guidance on insulating their homes, help with energy supplier and tariff switching and advice on discounts and home upgrade grants available. Help is provided at more than 20 local energy advice drop-in clinics across the region as well as one-to-one home visits, and a 0800 number advice line.

The Healthy Homes Energy Advice team of Home Energy Advisers regularly provide talks at coffee mornings and community events. Free personalised and comprehensive home visits are available for homeowners, private renters and social-housing tenants.

ECOE Advice’s Retrofit Advice Service offers independent and expert advice as well as retrofit assessments and medium term plans for homeowners and landlords. The team of expert Retrofit Coordinators, Assessor and Advisors are on hand to help guide homeowners through the retrofit maze, with impartial, independent and practical support.

Additionally ECOE Advice is one of 5 community groups in the county, working in partnership with Energy Saving Devon.

East Devon District Council

Private Sector Housing, Environmental Health, East Devon District Council

We are a team of 12 offering a range of services including licensing HMOs and caravans; providing home improvement grants, dealing with properties in disrepair; sampling private water supplies, and bringing empty homes back into use, plus much more.

Come over and talk to us to see how we can help you navigate the complexities of the Renters Rights Bill and improving energy efficiency in your rented property.

Private Sector Liaison Officers within the Housing Options Team, East Devon District Council

We are a small team that run the Rent Deposit Scheme within the Housing Options Team. The Rent Deposit Scheme is designed to support individuals or families financially to secure a private rented property by assisting them to pay the rent in advance and deposit. The applicants will have an open housing application and an allocated Housing Officer to discuss their options.

They will complete a financial assessment to determine their affordability and if they are offered a property from a private landlord or letting agent, the Private Sector Liaison Officers will start the application.

For reassurance to the tenants and the landlord or letting agent, we offer a free tenancy support service. We will complete a two-point check with the landlord and tenant within the first six months of the tenancy and will also continue to support the tenant and landlord thereafter. We have great contacts with DWP and work closely with East Devon District Council colleagues in the Hardship and Household Funding departments. We also have a variety of other support networks we could utilise if required. We believe early intervention is key – so if you have a concern, talk to us.

EnviroVent

EnviroVent is a leading manufacturer and supplier of ventilation systems.

For over 30 years, EnviroVent has helped over a million homes solve damp, condensation and mould issues across the UK. Our award winning ventilation products create all year round healthy, fresh and ideal indoor environments.

With over a million condensation problems solved to date, we feel as though we can call ourselves experts when it comes to advising on indoor air quality and condensation in UK homes.

Our passion for providing good indoor air quality is as strong now as it was when we first started out. Our philosophy is to provide an outstanding service through the design, manufacture, expert installation and aftercare of our sustainable ventilation products and systems for the long term.

Exeter City Council Housing Access Together

Looking for your next income stream? Exeter City Council’s Housing Access Team assists tenancy-ready tenants move into your property quickly. And, in some cases can offer landlord cash incentives.

Interested in filling voids fast, advice with property checks, health and safety updates? Find out more without obligation.

Visit us today. Email housing.access@exeter.gov.uk or call 01392 265693/ 265727/ 265248/ 265819.

Our service helps households who are homeless or threatened with homelessness to set up a new one in secure, affordable privately rented accommodation – such as yours.

We assist landlords and tenants by:

• Helping seek accommodation and identify suitable properties
• Housing Health & Safety Rating System inspections
• Drafting tenancy agreements
• Right to Rent checks and advice
• Having access to funding for deposits and rent in advance
• Advice about affordable rents
• Access to support services
• Support understanding tenancy agreements, tenants’ rights and responsibilities
• Offer ongoing tenant and landlord support

Tenants must provide:

• Current ID
• Recent wage slips
• Bank statements
• Benefit award letters

Our service is available to:

• 18+
• Homeless or threatened with homelessness
• Have a local connection to Exeter (in most cases)
• A wide range of suitable tenants through single people to large families

The right tenant in the right property with the right landlord.

Exeter City Council – Private Sector Housing Team

The Private Sector Housing Team works to maintain and improve housing standards in the private rented sector in Exeter. To achieve this we employ both legislation and education.

It is recognised that in the next few years there will be significant challenges ahead; Local Government reorganisation, the Renters Rights Bill, and the upcoming supported housing regulation changes will combine to make some the largest changes in the work of the Private Sector Housing Team in 50 years. While the details are all still far from finalised, it is without question that we will always endeavour to work with responsible landlords and help them to comply with the law.

Our first approach is through education. We are available to give advice during the business week by telephone or email, and in some circumstances, we can visit to offer on-site advice. We manage und update our web pages in relation to private sector housing on the Exeter City Council web page, which contain a lot of information on Houses in Multiple Occupation, Energy Efficiency, and information specifically for private tenants and landlords.

On the legislation side our main instrument at this time is the Housing Act 2004, however in the near future this will be impacted by the Renters Rights Act. Part of the Housing Act 2004 introduced a completely new way of looking at housing, the Housing Health and Safety Rating System, which introduced the risk-based way of assessing housing based on 29 named Hazards. Officers will always to be looking to link defects and shortfalls to risk and outcomes when carrying out an inspection. We also license and inspect Houses in Multiple Occupation, inspect and regulate Park Home sites, and work closely with central government and Devon County Council in relation to the Ukrainian Resettlement Scheme.

There will be a number of us available to talk to at the Rent Smart Devon, so feel free to ask us about our role and how we can help.

Lloyd & Whyte Community Broking

Our community broking team are focused on delivering a high professional level of advice to clients in our local communities. Whilst being competitive is important, placing your insurance should not be just about price. As a local Insurance Broker, we seek to add real value, through understanding your business and making sure you and your business, property or assets are protected correctly. We offer risk management and advice, tailoring our services to meet the often-complex needs of many different sectors.

We’re a local Insurance Broker who believe when it comes to business, nothing beats a local presence, personal service, in depth knowledge and years of experience.

Lloyd & Whyte was established in 1946 and has its roots firmly established in supporting the local community in and around Taunton and the South West.

The Lloyd & Whyte Group grew from 1997 via building successful partnerships with the likes of the British Dental Association but in 2021 the decision was made to launch Lloyd & Whyte Community Broking. A new division and a new dawn for Lloyd & Whyte.

Mattressman

Mattressman's Trade Sales Division works closely, with Landlords, Letting agents and Housing Associations.

We provide Mattresses, Divans, Bed Frames and bedding packs to all sectors. All items are in stock ready for Next Day Delivery or day of your choice delivered across the UK.

Delivery services range from a one man doorstep delivery (FOC) or a two man room of choice delivery (a paid service) Removals/Disposals also available on the Two man deliveries (Chargeable)

We book in deliveries with either yourself or your end users. Taking the hassle away from you.

One account manager managing your needs from pricing, placing orders, VAT Invoices and delivery queries.

Please call for Advice and Trade discounts on 01603 974520 to discuss your needs.

National Residential Landlords Association

NRLA Overview

The National Residential Landlord Association (NRLA) is the UK's largest membership organisation for private residential landlords in England and Wales, supporting and representing over 110,000 members.

From landlords renting out a single property to those with larger portfolios, we provide our members with the expertise, support, and resources needed for a rental sector that works for everyone. We represent our members and actively recognise the contribution landlords make to the rental sector and the wider society, in the provision of safe, legal, and secure homes.

Join our vibrant landlord community and you’ll receive free unlimited tenancy agreements, guides, and resources, free tax investigation insurance, free expert landlord help and advice, free licensing support, free property magazine, free local networking, events, and webinars, free 10% TradePoint (B&Q) discount card, discounts on mortgage broker fees and tenant referencing, and extensive legislative, regulatory, and compliance updates.

NFU Mutual – Tiverton & South Molton Agency

With our personal insurance service and tailored quotes, your needs are at the heart of everything we do. The team at NFU Mutual Tiverton and South Molton is proud to bring this dedication to their local community.

It’s this commitment, demonstrated across NFU Mutual, that has earned us the prestigious title of Which? Insurance Brand of the Year for the third consecutive year—the only insurer ever to achieve this.

Peplows

UK Property Tax Experts

A property tax accountant can help you to minimise tax, maximise wealth and reach your property goals.

You may just be taking your first step on the buy to let property ladder or have a substantial property portfolio. Whatever your circumstances, our award-winning property tax specialists we will help you to navigate the complex property tax landscape and support you on your steps to financial independence.

Essentially, we’ll hold the ladder whilst you climb it.

See our website www.peplowsproperty.co.uk for more information, a wealth of property related resources and client reviews like the one below:

It is rare to find a tax accountant who is extremely knowledgeable in the industry my business is in; is highly efficient, incredibly responsive, patient, personable and genuine. Debbie Franklin at Peplows embodies all these attributes and I can’t recommend her capabilities and services enough.

Pow Property

Looking to Sell Your Property Quickly & Hassle-Free?

We’re Property Pow Brothers, a family-run property investment and development company with 2 decades of experience. Whether you’re selling a single property or a full portfolio, we can offer a generous price and a stress-free sale, using modern methods that could even provide you with ongoing income.

We also love talking all things property investment and development, so whether you need advice, guidance, or new opportunities, we’re happy to help.

Got money sitting in the bank? We can show you how to make high-interest, security-backed returns instead.

Come and say hello at the event—we’d love to chat! Or get in touch on 07816 407114 or info@powproperty.co.uk.

Propertymark

Propertymark is the UK’s leading professional body of property agents, with 18,500 members representing over 12,800 branches across the country.

These are professionals from employees to business owners working in residential sales and lettings, commercial property, valuers and auctioneers and property inventory service providers.

We are member-led with a Board which is made up of practicing agents and we work closely with our members to set professional standards through regulation, accredited and recognised qualifications, an industry-leading training programme and mandatory Continuing Professional Development.

Robson Group and Stay-K Accommodation

Discover the power of partnership at the Robson Group and Stay K stand. Robson Group offers a full suite of expert financial services—mortgages, accountancy, lettings, and tailored wealth management —designed to support individuals and businesses alike.

In partnership, Stay K provides flexible, short-term accommodation solutions perfect for contractors, relocators, and holidaymakers, including fully managed Airbnb hosting.

Together, we deliver smarter property and financial solutions under one trusted umbrella. Stop by to learn how we can help you grow your portfolio, maximise your returns, and simplify your lifestyle.

Rosewood Property

As independent property specialists and experts with decades of experience within Exeter and the surrounding areas, we aim to think outside of the box: We know there is a home for everyone, and that there will always be a different set of circumstances with every new connection whether from a call on the telephone or from a client walking through our door.

Our approach to these circumstances we hold closest to our business core. You will receive nothing but a personable experience from your very first contact with us; we are here to guide you through every stage.

Everyone is different, and we understand that, we will go that extra mile to ensure your experience with Rosewood Property is an outstanding one.

The property market is a complex place and continuously developing; however, we understand it inside and out. With our decades of experience of selling and letting thousands of homes and more importantly keeping a careful eye on the market maximising our delivery to you.

Rosewood Property would love the opportunity to manage your rental or sell your property and offer good incentives. Our mission is to find you the best tenant or buyer to ensure your experience of letting or selling through Rosewood is exceptional.

South West Landlords Association (SWLA)

The South West Landlords Association believe that management standards, housing standards and tenants living conditions can all be improved by comprehensive training and the understanding of landlord’s obligations and responsibilities.

Membership is just £55.00 per year. Landlords and letting agents are welcome to join us as members to receive ongoing advice, support and training.

Member Benefits

• Free Advice - For novice and experienced landlords/agents
• Stationery - Letting-related documents, free to download from our website
• Trade Discount Cards - Enjoy discounts with national and local businesses (B&Q, Currys, Trago & more)
• Education - On letting related matters with regular courses (courses discounted for members)
• Meetings - With presentations by invited speakers
• Representation With Authorities - Though liaison meetings
• 24 Hour Voice Mail - Use our service on 01752 510913
• Regular Bulletin - Keeping you up to date on letting-related issues and new legislation
• Webinars - To keep you updated on current topics
• Staffed Office - Open to members Monday to Friday 10am - 3pm
• Tailored Insurance Policies - Access to policies tailored to your individual circumstances
• Trade Directory - Source local tradespeople

Stags

Our trained, experienced and dedicated lettings team have unrivalled knowledge of the West Country lettings market as well as all aspects of property management.

As licensed members of the Association of Residential Lettings Agents (ARLA), Royal Institution of Chartered Surveyors (RICS) and the Tenancy Deposit Scheme (TDS) we can ensure complete peace of mind and protection for both landlords and tenants.

We offer a comprehensive range of service options all designed to streamline the letting process whilst maintaining your investment and maximising your return.

We pride ourselves on the service we provide whether to a first-time landlord or seasoned Buy to Let investor.

Star Students & Star Investments

Welcome to Star Student Lettings, Exeter’s Specialist Student Letting Agency. We have been letting, managing off-campus student accommodation in Exeter for over 20 years and we pride ourselves in being at the forefront of Exeter’s Student Housing sector. We offer a wide selection of student homes from studios to larger HMO properties.

Our aim is to provide a quality, professional service to both landlords and students. Our dedicated approach, specialist staff are experienced in all aspects of student property, Houses of Multiple Occupation (HMO) and the Article 4 direction; giving you peace of mind by offering a 5 star service. Our staff are either ARLA (Association of Residential Letting Agents) qualified or currently in the process of taking their exams.

We are committed to providing a fantastic service assuring our clients can relax knowing that their homes are safe, compliant, comfortable with the secure knowledge that there are fair and transparent processes in place.

Investment Property experts with deep knowledge of the Exeter marketplace complimented with unrivalled attention to detail in selling your investment property.

TargetCO2

Maximise Your Rental Property’s Energy Efficiency with TargetCO2

TargetCO2 is a leading expert in EPC assessments, ECO4 and GBIS government heating and insulation grants, helping landlords across Devon, Somerset, and the South West improve the energy efficiency of their rental properties.

We provide comprehensive surveys for domestic rental and privately owned properties, ensuring compliance with upcoming EPC regulations while securing grant funding wherever possible. Our services include:

• Rental Health Checks – A tailored assessment advising landlords on the most effective way to achieve an EPC rating of C in line with future legal requirements. We explore grant funding opportunities and provide competitive quotes where grants are not available.
• Re-EPC Service – Once upgrades are completed, we can provide a new EPC, keeping your rental compliant for another 10 years.
• Energy Assessments & Retrofit Planning – Our qualified PAS2035 Retrofit Assessors conduct in-depth energy, ventilation, and condition assessments, modelling different upgrade options based on actual product specs to ensure an accurate predicted EPC rating.
• Pulse Air Testing – Essential for retrofit projects, new builds, and extensions, in line with PAS2035 regulations (Part F for retrofit, Part L for new builds).
• Expert Guidance – We offer advice on energy-saving tariffs, best practices for landlords and tenants, and specialist assessments for pre-1919 traditional buildings.

In Partnership with Bradfords Building Group

TargetCO2 is proud to partner with Bradfords Building Group, a trusted name in construction for over 250 years. We’ve been working with their teams to expand retrofit knowledge and drive energy efficiency improvements across the region.

👉 Visit us at the exhibition to find out how we can help you future-proof your rental property while maximising available funding!

Teignbridge District Council

The Private Sector Housing Team works to improve overall housing standards in Teignbridge including private rented properties. We offer advice regarding a wide range of private rental standards, letting related legislation and services for landlords, including funding assistance towards repairs and energy improvements, HMO standards and Licensing, grants for adaptations for disabled tenants, advise regarding compliance with Minimum Energy Efficiency Standards, help to bring empty properties back into use, conversion of commercial premises to residential and much more. We look forward to meeting you.

Supporting People Renting in Teignbridge (SPRINT)

Are you a Landlord looking to rent out your property?

Supporting People Renting in Teignbridge (SPRINT) is a free service we provide which supports Landlords who wish to create a long-term sustainable tenancies.

They work closely with private sector Landlords to improve access to the private rented sector. This allows local families to access quality local housing and contributes to helping our communities.

The service we provide offers:

• Property Assessments
• Tenancy ready clients
• Minimal void periods
• Tenant right to rent checks
• Tenant referencing checks
• Inventory property reports
• Periodic property inspections
• Check-out inspections
• Ongoing support for Landlords and tenants for the duration of the tenancy
• In-house support from the resources of the Council

The Clear Inventory Agency

The Clear Inventory Agency is your trusted partner for independent inventory clerk services in Devon, providing detailed and thorough inventories, inspections, and checkout reports. We are committed to ensuring landlords, letting agents, and tenants receive accurate and fair property assessments.

We offer comprehensive inventory clerk services that document the condition and contents of properties before a tenancy commences, mitigating disputes by setting a clear benchmark, and can provide peace of mind by conducting routine inspections during the tenancy to ensure the property is being well-maintained and to identify any issues early on.

At checkout we examine the property in detail and compare the condition against the initial inventory. This is crucial for the assessment of any damages or changes.

The clear Inventory Agency also provide specialised inventory services, including Commercial Inventories with customised reports for your business property needs, and Student Inventories - designed for student accommodation, providing landlords, letting agents, and universities with accurate records and promoting better tenancy practices.

Torbay District Council

Welcome to Torbay Council's Housing Standards and Housing Options Teams

We are excited to introduce you to the dedicated staff from Torbay Council's Housing Standards and Housing Options teams. For the first time, we will be participating in the Rent Smart Devon event this May, and we are eager to share our mission and services with you.

Housing Standards Team

Our Housing Standards team is committed to maintaining and improving the quality of rental properties in Torbay. We work closely with landlords to ensure compliance with housing regulations and to promote safe, healthy living environments. Our key areas of focus include:

• Enforcement of Housing Standards: Ensuring properties meet legal requirements and addressing any issues promptly.
• Advice and Support: Providing guidance on best practices for property maintenance and improvements.
• Regulatory Compliance: Helping landlords understand and comply with relevant statutes, including the Housing Act and Climate Change Act.

Housing Options Team

The Housing Options team is here to support both landlords and tenants in navigating the complexities of housing needs. Our services include:

• Emergency Accommodation: Assisting tenants in urgent need of housing.
• Tenancy Support: Offering advice on tenancy issues and helping resolve disputes.
• Housing Benefits Guidance: Providing information on available benefits and how to apply for them.
• Homelessness Prevention: Working to prevent homelessness through proactive support and intervention.

Join Us at Rent Smart Devon

Landlords attending the Rent Smart Devon event will have the opportunity to gain valuable insights and resources from our teams, enhancing the quality and efficiency of rental properties in Torbay. This is a unique chance to connect with our experts and learn more about the resources available to you.

We look forward to meeting you and working together to create a better housing environment for everyone in Torbay.

Wollens

Wollens is one of the largest independent law firms in the region, employing over 150 people with exceptional specialists across private client matters as well as company and commercial law.

With offices located from coast to coast in South Devon, Exeter, and North Devon, Wollens has seen significant growth in recent years. This growth is attributed to substantial investments in personnel, specialist legal areas, and the enhancement of office infrastructure and facilities for both staff and clients.

At Wollens, our mantra is Full Spectrum Law. We offer a comprehensive range of services, placing our clients at the heart of everything we do. Our approach is straightforward: we strive to provide clients with clarity, eliminating unnecessary jargon and ensuring there are no grey areas. We believe in treating clients as equals, fostering open and honest relationships built on trust and dialogue.

Beyond our legal expertise, Wollens is committed to supporting local charities, good causes, and community projects.

Our driving force is to achieve the best outcomes for our clients. We take pride in our track record of industry recognition, having received awards such as Excellence in Private Client Practice at the Law Society’s Excellence Awards, Law Firm of the Year at the Devon and Somerset Law Society Legal Awards and the Client Service Award at the national Modern Law Awards 2025.

Our guiding principle is Excellent Service, Every Team, Every Time.’

PRESENTATIONS

The timetable is as follows:

• 2.00pm – EVENT OPENS
• 3.00pm – 4.00pm - PRESENTATION 1 – Dick Scott (Monitor BCS Ltd)
• 4.00pm – 5.00PM - NETWORKING & REFRESHMENTS
• 5.00pm – 6.00PM - PRESENTATION 2 – James Gladwin (NRLA)
• 6.00pm – 7.00PM - NETWORKING & REFRESHMENTS
• 7.00pm – 8.00PM - PRESENATATION 3 – Jo Young (Tozers)
• 8.00pm – CLOSE

An hour is allocated for each presentation however this will allow for a Q&A session after the presentation.