Learn more about the Philippines, the top global BPO destination with millions employed in the IT-BPO industry.
TP Philippines Client Portfolio
With a unique blend of young, experienced & dynamic talent, cost efficiency and established infrastructure, the Philippines fosters mature capabilities that unlocks true business potential for global companies.
Our Unique Advantage
Retail, E-Retail and Wholesale Trade
- 15+ years of Retail and ecommerce expertise servicing 35+ top retail brands
- 7,000+ Retal & ecommerce professionals servicing end to customer Lifecyle
- Sales Training academy
- 100 + medium to complex workstreams
- 6 of the 10 top retail brands are serviced
- Sales CoE (Center of Excellence) culture and abundant talent
- COE in Seasonal Peak & Readiness Management & Learning Academy
Technology and Consumer Electronics
- 10+ years of domain expertise in managing largest technology companies
- 7,000+ Technology, trust & safety experts servicing 15+ global tech. brands
- End to end tech. & content moderation, labelling, annotation, authentication, risk assessment, Incident response and more
- Proven agility and tech. expertise to meet the brand needs
Turn each buyer into a repeat customer by nurturing them and remaining relevant throughout their purchasing lifecycle.
Travel Tourism and Accomodation
- 21+ years of Travel and Hospitality expertise
- 8,000 + Travel and Hospitality experts servicing 20+ global Travel partners
- 100 + medium to complex workstreams
- 50 + Plug and Play travel and AI solutions
- End to end Travel technologies across the passenger lifecycle
- TP flight school to seed GDS and Travel experienced resources
Experience Spread across Airlines, Hospitality, Online Travel Agents, Logistics & Cruise Lines
Navigate a shifting travel and hospitality landscape by maximizing the opportunities of an outstanding customer experience (CX).
Healthcare & Pharmaceuticals
- 15+ years of strong Healthcare practice
- 10,000+ Healthcare professionals servicing 23+ healthcare institutions
- 3M + member interactions annually
- 60% of the top 5 payors serviced
Omni-channel services for members, patients, employers & clinicians specific to health and testing services, Diagnostics, Individual, Group, Exchanges, Marketplace, Medicare, Medicaid, Military and Veteran’s In-house clinical academy
Financial Services and Banks
- 20+ years of BFSI expertise with specialised service stack
- 7,000+ BFSI professionals servicing 25+ brands across retail banking, corporate banking, cards, lending, fintech, Fintech, crypto, fraud, disputes and more
- BFSI CoE (Centre of Excellence) culture and abundant talent
- BFSI Training Academy
Telecommunications
- 15+ years of domain expertise in managing largest technology companies
- 4,000+ Telecommunications experts servicing 10+ largest global telco. brands
- End to end Servicing for Mobile, broadband/ISP, wireless/Wireline, Pay TV with media & entertainment service
- Proven agility and tech. expertise to meet the brand needs
- Telecommunications Academy
Elevate service delivery by providing exceptional customer experiences with end-to-end journey management to retain existing customers and attract new ones
Leverage advanced customer experience management (CXM) strategies by integrating automotive industry expertise, fostering innovation, and establishing future-ready foundations to meet market demands and deliver superior service
Critical interactions can significantly impact citizens’ perceptions and satisfaction levels. Tackling citizen experience challenges requires proactive measures and a commitment to continuous improvement.
Inspire better, more profitable customer journeys
Provide richer viewer experiences with real-time support and increase up-sell conversions with intelligent tools and robust, proven sales strategies
Transform the energy sector with human-centric customer support and intelligent tools
Turn each buyer into a repeat customer by nurturing them and remaining relevant throughout their purchasing lifecycle.
Current TP Philippines GBS
The Philippines is an experienced GBS market with ~20% of the global staff GBS and a seasoned capability and market