Centra Today July

Welcome to Centra Today!

July brings patriotic celebrations, mid-summer vacations and opportunities to spotlight some of the remarkable Caregivers within our organization. In this edition of Centra Today, you'll discover stories that are both uplifting and energizing. From an RN who embraced nursing as her second career to a member of the Enterprise Data Solutions Team whose dedication to volunteerism is sure to warm your heart, these narratives showcase the incredible spirit of our team.

This month also features an exciting technology launch across our system and insights into the impact that Centra is continuing to make in our region through the Community Benefit and Impact Report. Additionally, you’re invited to join us as we celebrate the Virginia Baptist Hospital Centennial on July 12.

So, keep scrolling to explore the many exciting happenings around Centra, all made possible by YOU, our Caregivers!

My journey into healthcare…

By Cheryl Elkins

I never dreamed of becoming a nurse or anything else in the healthcare field. I was the major caretaker for my mother who battled two types of cancer and lost her life to Mesothelioma. I learned so much from the caregivers who cared for her in the hospitals and clinics where she was a patient.

I was in awe of them and their selflessness and thought I could never do what they did. My biggest regret from my nursing career is that my mother passed away seven years before I became a nurse. She would have been so proud, however, I’m thankful my aunt and sisters were there to cheer me on in her place.

Before entering healthcare in 2018 as an LPN, I spent 28 years in the food service industry. The last 14 years were spent as a Food Service Director on three college campuses. When people comment that nursing is a drastic change from food service, I remind them that really it is not, both careers are based on customer service.

Caring for others comes in many different forms, nursing is just providing customer service to those experiencing some of the worst times of their lives.

I decided it was time to try something new in 2016 and left my director position at Hampden Sydney College not really having a clear path in mind. I spent a week at a hospital in Roanoke with my uncle who had experienced a major heart attack. He was very combative with the staff, so my sisters and I stayed around the clock to be with him.

One night, an incredibly special nurse sat with me in his room, and she asked what I did for a living. I told her that I had very recently left my career in food services and was looking for something new. She soon planted the seed for a career in nursing, commenting on how I cared for my uncle, toileting and changing bed linens in addition to feeding and consoling him. After that, I started to watch the different Caregivers that worked with him and began to explore the idea.

In 2017, I started my career at Centra College where I completed my practical nursing certificate in December 2017 and my associate degree in nursing in December 2020. In 2023, I began working on my bachelor's degree in nursing through Western Governor’s University and plan to complete it in 2025.

After finishing my associate's degree in nursing in December 2020 during the COVID-19 Pandemic, I was excited to be offered a position on VAU which was the COVID-19 ICU. It was an honor to help those critically ill patients and the staff that had been battling the pandemic for over a year. It was also hard, being a new RN, in such a stressful role where I witnessed so much sadness and despair.

After six months on that unit, I experienced burnout that led me to move to the Cardio Thoracic Intensive Care Unit (CTICU). This is where I truly fell in love with my Caregiver role. During my time on CTICU, I took in a 96-year-old neighbor that my husband and I had been helping for years who was no longer able to care for herself. Because this was a 24/7 job itself, I felt I could no longer safely care for my cardiac patients due to fatigue and left the role for a more accommodating schedule in ambulatory surgery. My neighbor passed away last November, and next month I will return to the Cardiac Family, and I am so excited to be going back “home!”

I love working in healthcare, and I am a firm believer in helping those that cannot help themselves. I give a piece of my heart to every patient I care for, every family I listen to and encourage, and every student I precept. Working for Centra has been a blessing to me, and I have learned from every individual I have worked with.

I am thankful for how Centra offers the flexibility to move within the organization as you learn and grow. I have moved into different roles to accommodate family changes that mandated a different work schedule for me, and I have been able to develop and adapt my skills through each of those roles.

Ultimately, I have been so rewarded as a nurse. I feel blessed each day I walk through the doors of the hospital that I get to touch so many lives. When my patients and their families trust me enough to share all their personal fears and feelings, I know that my purpose has been achieved.

You’re invited!

Join us as we celebrate 100 years of excellence at Virginia Baptist Hospital!

On Friday, July 12, 2024, we will gather from 11 a.m. to 1 p.m. on the front lawn of Virginia Baptist Hospital to celebrate the countless lives it has touched and transformed while honoring its remarkable legacy.

The centennial ceremony will include remarks from Tab Culbertson, current president of Lynchburg General and Virgina Baptist Hospital and Richard Tugman, interim CEO and president of Centra.

Attendees will also have the opportunity to hear from Mrs. Carolyn Jacques, Centra Foundation Chair; Dr. George Hurt, Centra Foundation Vice Chair; Mr. George Dawson, former Hospital President; and Mrs. Dianne Nash, former Vice President of Nursing.

Following the ceremony, VBH’s museum, “Reflections on Healing,” which has new exhibits and features created in honor of the centennial, will be open for tours. Refreshments will also be served on the front lawn.

We can’t wait to see you there!

Handheld Ultrasound

Innovation Close to Home

Beginning this summer, Centra will implement the innovative Vscan Air™ CL and Vscan Air™ SL handheld ultrasound technology across our entire system.

This cutting-edge technology from GE HealthCare represents a significant leap forward in our ability to offer swift and precise diagnostic services. The Vscan Air devices are not only portable and wireless, making them incredibly convenient for our clinical staff, but they also come equipped with advanced cloud-based connectivity and analytics. This ensures that our care teams can perform ultrasound examinations right at the patient’s side, delivering immediate insights and enhancing our diagnostic capabilities.

Our collaboration with GE HealthCare has been instrumental in bringing this advanced technology to Centra. As one of the first healthcare organization in the United States to adopt this model, we are paving the way for others to follow.

April Tucker, a member of the GE HealthCare Team shared, “Now more than ever, clinicians require smarter tools that increase the access to and efficiency of care anywhere patients need it. We are excited to expand our collaboration with Centra to further the reach of care and training. Vscan Air puts powerful, portable technology in the hands of Caregivers and brings high-quality screening to more patients across central Virginia.”

Effective July 16, 2024, the Vscan Air technology will be utilized across all Centra locations, with a primary focus on our emergency departments and transport services. This will allow Caregivers to make quicker, more accurate diagnoses and determine the best course of action for patient care with unprecedented speed.

"Bedside ultrasound is a valuable diagnostic tool, especially in the emergency department, where minutes matter in the care of our patients," noted Dr. Cait O’Callaghan who is the Ultrasound Director for Centra’s Emergency Services.

In addition to its clinical applications, the Vscan Air technology will be a component of the training at Centra Lynchburg Family Medicine Residency (LFMR). Resident will gain hands-on experience with this advanced tool, preparing them to use the latest technology in their future practices.

Commenting on the use of this technology within the residency, Dr. Lori Nelson-Madison, the Medical Director of LFMR stated, "Centra’s Lynchburg Family Medicine Residency program is committed to providing state of the art training for our Family Medicine residents who will serve our community after graduation as board certified Family Medicine Physicians in primary care, urgent care and in the hospital setting.”

Investing in the Vscan Air technology is also a direct reflection of Centra's Strategic Theme of Performance Excellence. By standardizing care with this advanced technology, we are enhancing our ability to deliver high-quality healthcare services and increasing community access to cutting-edge medical tools that positively impact patient care.

Strategy in Action: Community Benefit & Impact Report

In March, we introduced the 2024 Community Health Needs Assessment (CHNA), encouraged your participation, and explained our mission to expand access and create value by understanding and addressing community needs through this assessment.

This month, we are excited to share key highlights from the 2021-2023 Community Benefit and Impact Report. These results demonstrate how the CHNA has guided Centra's investments in our community and non-profit partners over the last three years.

2021-2023 Funded Partners by Community Health Needs Assessment (CHNA) Priority

Through our community grants, Centra invests in the good work of our non-profit partners who address priority needs in the community and projects of regional importance.

$3.9M Total Grants Funded | 100 Funded Partners

You can view the full Community Benefit and Impact Report by clicking here!

Inga Wilkerson: A Heart for Helping and a Passion for Pets

CentraCares

Inga Wilkerson is someone who puts the “care” in Caregiver. When she’s not transforming complex data into easy-to-understand reports and dashboards in her role as a Reporting & Visualization Analyst on the Enterprise Data Solutions Team, you’re likely to find her volunteering for a local non-profit.

Inga has served at the Lynchburg Humane Society (LHS) for over ten years. She began volunteering because she has always loved animals and has had many pets over the years–including parakeets, hamsters, 1 dog, many cats and a dozen pet chickens as a child. “The Lynchburg Humane Society provides a great service to the community and even brings in animals from other shelters and states when needs arise,” she explained.

Fostering kittens is her main area of involvement with LHS and she currently has three that will soon be up for adoption. “Helping raise these babies, and getting to play, socialize and nurture them is rewarding. It is hard to let them go but I know that I have had a part in making them a wonderful pet for someone,” she expressed. Once the kittens are old enough and at the proper weight, they get their vaccinations and can go up for adoption.

Unable to resist the cuteness of two cats in particular, Inga describes herself as a “foster failure.” She adopted a long-haired calico that she named Callie along with Dixie, a foster that she adopted from Bedford Humane Society. It’s no surprise that she encourages everyone who is in the market for a new fur-baby to check out the many wonderful pets at area shelters first.

Inga’s community service hasn’t been limited to the Lynchburg Humane Society, as a Hill City native, she views giving back and supporting our local community as worthwhile describing it as, “a blessing to help others!”

Organizations that she has been involved with include the Dawson Inn, Meals on Wheels, Miriam’s House, Gleaning for the World, Salvation Army and Allow the Children. Additionally, she enjoys volunteering for the Sedalia Center in Big Island, a non-profit, where she is on several committees.

The facility located at the foot of the mountains provides arts and music and has around nine events each year including the Celtic Festival, Terrapin Mountain Earth Day Festival, Doc McCabe’s Bluegrass Festival and Sedaliafest. Her personal favorite is Chili Fest in October where teams compete for cash prizes.

In close, she shared, “One just needs to find the volunteer opportunity that resonates with them, and we can truly make a difference! You will find it is just as rewarding for you as the organization you are helping support.”

We couldn’t have said it better, Inga! Thank you for all you do to care for our community.

Mission Moment

By Kendall Jenkins

Centra’s mission of “improving the health and quality of life for the communities we serve” hits home for me. I have been blessed to have lived in our beautiful community my whole life. Centra has played an important role not only in my health but also my professional life. Starting in high school as a Centra volunteer, interning at Centra PACE as an undergraduate to now serving as the Business Development Coordinator, being able to fulfill Centra’s mission is a task I strive to fulfill every day.

Business Development at Centra encompasses provider relations and employer relations while also supporting community relations. I want to take a moment and give credit to the team members in each of these departments for their hard work and dedication to Centra as they each work daily to make a difference. It does not go unnoticed.

Although Business Development is not a clinical role in healthcare, our team works to bring awareness to initiatives and opportunities that promote innovation, expand access, grow services and improve patient care. Our teams collaborate with multiple Caregivers across all Centra’s service lines and markets. We work to help spread awareness of new capabilities, available access to various services, and assist in streamlining processes to optimize operations that improve Centra’s quality of care.

As the outreach team, our role ties to Centra’s mission by ensuring our healthcare community stays informed of the available services to help ensure patients have access to the care they need where they need it. This can lead to earlier interventions, better management of chronic conditions and reduction in health disparities.

From delivery of my two daughters at Virginia Baptist Hospital to holding my grandparents’ hands at Lynchburg General Hospital as they took their last breath, Centra has and will continue to be a part of my life.

Ensuring that the work I contribute is impactful, meaningful and contributes to the well-being of the community is why I love my role and this organization.

I look forward to continuing to serve Centra and our community within my Business Development role while carrying out Centra’s mission. Thank you for this opportunity to share about Business Development and the great work we do!

Thank you for reading July's edition of Centra Today!

We love receiving your feedback about the meaningful stories we aim to share each month. If you have a story idea for a future newsletter, please email corporate.communications@centrahealth.com