New employee orientation An introduction to ECU technology services, tools, and resources

itcs at a glance

"Our greatest goal is to help you achieve yours."

— Zach Loch, Associate Vice Chancellor and Chief Information Officer

meet our team

MISSION

To assure ECU’s leadership in IT, we strive to improve teaching, research, learning, and productivity for faculty, students, and staff through the effective use of information technology.

ACCOMPLISHMENTS

accounts and access: manage your credentials to log into ecu systems. enable multifactor authentication (mfa) to protect university information resources. Locate your ecu id.

your pirateid (username) and password

PirateID (Username) and Password — All new staff, faculty, and students are assigned a unique PirateID to access resources like PiratePort, Microsoft 365, Webex, and more. Follow these steps to get started:

  1. activate your PirateID (Username)
  2. create a secure password (ex. Md$habJ1)
  3. enable multifactor authentication for greater protection

Note: UNC system standards require that institutions implement multifactor authentication to protect sensitive information (Level 3/Level 4).

ecu id

ECU ID — a numerical identifier different from your PirateID. The ECU ID identifies you in Human Resources systems and begins with a “B.” Find your ECU ID in PiratePort.

Network: Get connected, securely.

WAYS TO GET CONNECTED

Eduroam — ECU’s primary wireless network. Onboard (register) a device once, and you have wireless access for four years on ECU's campus as well as wherever Eduroam is available.

Virtual Private Network (VPN) — An encrypted virtual "tunnel" between off-campus devices and on-campus information. A few services are only available through the VPN, such as Piratedrive, tools.ecu.edu, and administrative systems like Banner. Login link: remoteaccess.ecu.edu.

Teleworking — Working from a remote location presents unique challenges. Visit the ITCS Knowledge Base to read suggestions and tips for working with your home WiFi.

Communication and Collaboration: Stay informed. Instant message a colleague. Web conference on- and off-campus.

EMAIL

ECU Email — Outlook is the recommended email management client for Mac, PC, and mobile devices. Outlook is installed on university-owned computers. Microsoft Exchange Online Protection's spam filter screens and quarantines suspicious email before it reaches your inbox.

Announce Listserv — Stay informed of the latest ECU events, announcements, and news by joining the Announce listserv (entire campus) and specific Health Sciences lists.

CONFERENCING

Microsoft Teams — Provides a chat-centered work space to bring conversations, project files, and collaborative tools into a single interface for instant and organized access.

WebEx — A suite of online meeting tools that allow you to meet with participants inside and outside of ECU using your computer and/or telephone. Hosts can manage participants, lock the meeting to prevent additional attendees, and record the session.

Software: The best software products at your fingertips.

THE MOST POPULAR SOFTWARE PRODUCTS AT ECU

Microsoft Office — Access your Microsoft 365 subscription through pirate365.ecu.edu and click the app launcher (hamburger icon) in the upper left to open all available apps. Mobile versions available for most.

Your subscription includes five downloads of Microsoft Office (full version) for your personal computers, both Mac and Windows. The installs are active until you retire or leave ECU. Connect to the internet at least once every 30 days to verify your subscription. Log in to pirate365.ecu.edu to access the download link - "Install and more" - in the far right corner on the home page.

Statistical Software — Mathematica, SAS, SPSS, and more are available to faculty, staff, and students. Two survey tools include Qualtrics and REDCap.

Adobe Creative Cloud — A suite of desktop and mobile applications used for graphic design, video/photography editing, web development, and more.

Web: build a website. Customize long urls. improve quality and accessibility of websites.

DO-IT-YOURSELF TOOLS AND SERVICES

WordPress — Official Content Management System (CMS) of ECU used to create and manage websites.

MyWeb — Self-service portal where ECU faculty, staff, and students can create their own academic website.

go.ecu.edu URL shortener — ECU's internal URL shortening service that allows customization of long URLs to a more user-friendly format for print, web, or social media purposes.

Siteimprove Web Tool — Receive monthly reports that detect broken links, misspellings, and accessibility issues.

Need help deciding on the most appropriate web service for your digital information?

IT resources and data privacy: use it resources appropriately. understand data governance and management at ecu.

know how to safeguard it resources and data in your custody

University Data Governance — ECU's data governance practices and policies address key issues such as data ownership, standardization, validity, reliability, access, and security.

ECU Technology Requirements and Guidelines — Follow official ECU policies, rules and regulations as well as ITCS guidelines and requirements to ensure compliance with university, local, state and federal rules and laws.

IT Compliance Guide—These informative articles, websites and official policies help ensure compliance with university policies and local, state and federal laws for information technology.

Protecting Sensitive Data — ECU users are responsible for the protection of any sensitive data in their custody. This includes electronic, print, voice, or any other form in which the data is captured. Some examples of sensitive information include: social security numbers (SSN), credit/debit card numbers, and driver's license numbers. Do not download sensitive data from ECU administrative systems to a desktop, laptop, web server, smartphone, tablet, or other device unless absolutely required, prior approval is obtained, physical security controls are active on the device, and mobile device encryption is in place.

STORAGE: SECURE SOLUTIONS FOR YOUR FILE STORAGE NEEDS.

STORAGE OPTIONS AND GUIDELINES

OneDrive Cloud Storage (recommended) — 5TB capacity and the only approved cloud storage solution for ECU. Approved for all file types, including sensitive information like HIPAA and FERPA.

Piratedrive — Network-attached storage (NAS). Approved for all file types, including sensitive information. Mapped as the “U” drive on your computer when on campus; accessible through the VPN when off campus.

Sensitive Data Storage and Transmission — ECU users are responsible for the protection of any sensitive data in their custody. This includes electronic, print, voice, or any other form in which the data is captured.

training opportunities: deepen your knowledge. learn new software. improve project management skills.

TRAINING OPPORTUNITIES AT NO COST

LinkedIn Learning — Educational video platform taught by industry experts in software, creative and business skills. ECU provides all users with an account.

SAS Training Discounts Program — ECU faculty, staff and students are eligible for selected SAS courses at no cost. Choose from a curriculum of 100+ SAS, JMP and statistical courses offered in the traditional classroom setting, Live Web classroom, or Self-Paced e-Learning.

Project Management Certification —This curriculum has been selected by the ITCS Project Management Office (PMO) to certify participants on the skills of project management and scrum. Courses include "Project Management Simplified" and "Scrum: The Basics." Register in Cornerstone.

SECURITY: tAKE STEPS TO PROTECT YOURSELF FROM IT SECURITY THREATS.

STAY UP TO DATE ON SECURITY PRACTICES AND NEWS

Educate — Visit the “Security Awareness Education at ECU” article in the ITCS Knowledge Base for training opportunities and best practices.

Review — Check out the IT Security Series of articles: “Security Precautions for Working and Teaching Remotely", "Protect Yourself from Identity Theft and Phishing Scams” and "Fighting Fake News".

Report — If you receive suspicious or questionable emails you suspect contain malware, viruses or phishing, please forward to phish@ecu.edu or submit a security concern to ITCS through TeamDynamix.

learning technologies: 21st century tools to help you teach and learn.

teaching and learning

Canvas — ECU’s comprehensive learning platform used for the administration, documentation, tracking, reporting, and delivery of educational courses.

Panopto — Offers lecture recording, screencasting, video streaming and video content management.

Campus Classrooms and Conference SpacesHyFlex classrooms are available with advanced technologies. Standard classrooms and conference spaces offer a variety of presentation and audiovisual features.

accessing Self-service resources

ECU IT SERVICES

IT Service Catalog (SC) — Your one-stop location where you can find the technology resources and service offerings available at ECU. Information includes a description of the service, eligibility, cost, process for requesting service, self-help resources, and support contact.

ECU IT DO-IT-YOURSELF

IT Knowledge Base (KB) — Centralized self-service documentation that helps you find information about how to use IT services at ECU. Search the KB for tutorials, FAQs, and instructional videos.

Know where to find the latest IT NEWS AND INFORMATION

ECU Technology News — Informs you of new technology services, provides instructional information on IT resources and tools, and reminds you of IT policies and guidelines. (sent to your ECU email address)

ITCS Notifications — Informs you of ECU system and application downtime and planned maintenance. (sent to your ECU email address and posted at itcs.ecu.edu.)

ITCS News Blog — Features IT news stories to keep you abreast of technology updates, new services, and technology trainings at ECU. (posted at itcs.ecu.edu/news.)

Want to hear more about something specific? Let us know!

HOW CAN WE HELP YOU?

Pirate Techs Technology Assistance: Four locations to serve you. No appointment necessary.

Phone Support: 252-328-9866 / 800-340-7081

Walk-in Support: Austin 103 / Health Sciences Building, Suite 1500 / Joyner Library 1101 / Main Campus Student Center 139

Walk-in Services: Passphrase resets / employee computer repair / software installs / network connectivity / hardware troubleshooting / virus and malware removal

Online Support at itcs.ecu.edu: Submit a TeamDynamix service request / Ask the PeeDee chatbot / Search the Knowledge Base