THE JOB
The Resident Services Manager provides leadership and oversight of Resident Services & Family Self-Sufficiency programs. They play a key role in advancing Homes for Good's mission by supporting and supervising team members and implementing programs based on resident needs.
WHO WE ARE
Homes for Good Housing Agency is the Public Housing Authority (PHA) for Lane County, Oregon. Our primary work is to help low-income community members with the logistics of affordable housing. At a higher level, we are neighbors united to get every Lane County resident who needs help into a home.
Our programs provide housing and rental assistance to over 5,000 households in Lane County through voucher-based subsidies and Agency-owned public, multi-family and affordable housing communities.
OUR CURRENT PRIORITIES
- Implementing our Strategic Equity Plan (SEP)
- Expanding services to our third-party managed and Permanent Supportive Housing (PSH) communities.
- Enhancing our capacity to provide comprehensive support services by completing the steps to become a Medicaid billing entity.
OUR RESIDENT SERVICES DEPARTMENT
Our Resident Services Department consists of two teams:
- Six Resident Services Specialists providing services and programming to our Public Housing & 3rd Party Managed communities.
- Three Family Self Sufficiency Coordinators providing case management to people we serve in the Family Self-Sufficiency Program.
WHAT YOU WILL DO FOR THE TEAM
Reporting to the Supportive Housing Director, the Resident Services Manager provides leadership and supervision to the Resident Services & Family Self-Sufficiency teams.
This key role is entrusted with maintaining excellence in operations and customer services within the Resident Services Department by developing, implementing and managing supportive programming within the Agency's housing portfolio and by supporting team members who work directly with the people we serve. Responsibilities include overseeing daily operations, fostering productive working relationships with community partners, participating in strategic planning, and coaching & developing team members.
WHAT YOU'LL BE ENTRUSTED WITH:
- Developing, implementing and managing programming and services in support of residents living in Agency owned communities.
- Leading resident engagement efforts within Homes for Good's owned and managed communities.
- Evaluating and modifying department operations to increase program effectiveness and improve outcomes.
- Coordinating activities and programs with other departments and external agencies.
- Applying for and administering grant funding.
- Creating & monitoring departmental budgets.
- Coaching and mentoring assigned team members.
YOUR QUALIFICATIONS
Studies have shown that people who hold marginalized identities are less likely to apply for jobs if they don’t meet every one of the qualifications listed. We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job, and believe you would be the best fit, we would encourage you to apply.
Homes for Good will consider an equivalent combination of relevant education and experience provided you are equipped with the necessary knowledge, skills and abilities to meet the minimum requirements for the role.
MINIMUM QUALIFICATIONS
Minimum qualifications are used as a guide for establishing the minimum experience, education, licensure and/or certifications for someone to be successful in the position. Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
EXPERIENCE
At least four (4) years of experience implementing programs providing and/or coordinating supportive services for residents and clients. At least two (2) years of experience should indicate increasing responsibility in implementing and administering supportive service programs or projects to include case management, supervision and grant administration.
EDUCATION
The successful candidate will likely have a four-year college or university degree with major course work in public administration, social work, psychology, social services or other related field.
LICENSES & CERTIFICATIONS
This position is required to frequently drive Agency vehicles in the course of work. Possession of or ability to obtain a valid State of Oregon vehicle driver’s license and be insurable at standard rates is required of this role.
The successful candidate must pass a criminal background check. Read our Background Screening Policy here.
WHAT'S IN IT FOR YOU?
SALARY RANGE
$76,960.00 - $103,123.40 annually
Homes for Good determines starting pay within the range based on relevant education and experience.
BENEFITS
Homes for Good offers a competitive benefits package, including a choice between two health and dental plans, vision coverage and deductible reimbursement for your and your family with no cost sharing (you will not pay any premiums).
Our retirement plan provides employees with a 12% employer contribution, regardless of your deferral (eligible after 6 months of employment).
As a public employer, our team members are eligible for Public Service Loan Forgiveness.
Follow the links below to learn more about our benefits package.
PAID TIME OFF
At Homes for Good, we believe that providing employees with adequate time off to rest, recuperate, and to accommodate personal & family commitments is necessary for our organization's success. To that end, we provide the following paid time off:
- Paid Time Off (PTO) policy starting at six weeks annually
- 13 paid holidays
- 1 personal day added to your PTO bank each year
HYBRID & FLEXIBLE WORK
This position is eligible to work remotely up to one-third of the time. Check out our Hybrid & Flexible Work Plan to learn more.
Incumbent must reside within the State of Oregon and be able to report onsite as needed in Eugene, Oregon to meet business needs.
APPLICATION & SELECTION PROCESS
To be considered for this opportunity, please submit application materials by visiting the link below.
APPLICATION DEADLINE
This position will remain open until filled. First round of application review will begin on September 2, 2024.
PRE-EMPLOYMENT ASSESSMENT
Our hiring process requires the completion of a pre-employment assessment. Homes for Good uses this tool to evaluate candidates in a way that demonstrates their abilities outside of what we can see on application materials, helping our hiring team identify high potential candidates that may have a non-traditional work history or educational background.
A link to the assessment will be sent to you via email upon submission of your application. Please be sure to complete the required assessment. If you do not receive a confirmation email with the assessment link following the submission of your application, please check your spam folder. If after checking your spam folder, you confirm that you have not received the email, please contact Bailey McEuen, Human Resources Director at bmceuen@homesforgood.org or (541) 650-1982.
Learn more about the pre-employment assessment by following the link below.
LIVING IN OUR COMMUNITY
Homes for Good's administrative service center is based in Eugene, which is the seat of Lane County. Eugene is culturally fun, vibrant and a bit eccentric. Home to the University of Oregon, Eugene residents enjoy a spirited athletic culture in support of the Oregon Ducks.
Nestled between the stunning Oregon Coast and the Cascade Mountains, our community in the South Willamette Valley offers a diverse range of experiences. Centered around Eugene and Springfield, this area combines an active sports scene with relaxing river activities. You'll find a community of artists, innovators and nature lovers who enjoy local breweries, historical sites, riverfront cycling and scenic hikes. Whether you're looking for outdoor adventures or cultural experiences, this region has something for everyone.
Learn more about our community by following the link below.