One Stop Enrollment Center Rowdy Talk, NOVEMBER Edition, 2023


Hey Roadrunners! As We approach the end of the semester, let's take a moment to stop and reflect! We're in the home stretch! Remember to take time for yourself to recharge!

ONE STOP ENROLLMENT november 2023 at a glance:

Walk-In = 1,338 Students

Emails Answered = 1,655 Students

Calls Answered = 5,044 Students

Chats Answered = 136 Students

Total Students Served = 8,169!!

howdy runners - IT IS NOVEMBER!

Here are some important upcoming dates:

(All dates below are reflected for 16-week courses. Please check the academic calendar for important dates for all terms offered during fall.)

  1. November 15: (Wed) Deadline for Spring 2024 undergraduate degree candidates to apply for graduation. Visit the Graduation Webpage for more information.
  2. November 16: (Thu) Student Course Evaluations OPEN in ASAP at 8 a.m.
  3. November 23-24: Thanksgiving Holiday. University closed.
  4. November 28: (Tues) Withdrawal/ Automatic "W" Deadline** Deadline for all students to withdraw (drop all classes) ONLY and receive a grade of a "W" for each class. Student must see advisor to drop developmental classes. Students receiving financial aid must submit withdrawal form in person to the One Stop Enrollment Center. Withdrawal forms are available at https://onestop.utsa.edu/forms/registrar/
  5. November 30: (Thu) Student Course Evaluations CLOSE in ASAP at Midnight/Last Day of Classes for regular 16-week term.

FAFSA 2024-2025 Coming Soon!

The application is being simplified due to Federal legislation. This is delaying the date it will open. The FAFSA will open sometime during December 2023. To see updates regarding new changes please look at our website for updates: https://onestop.utsa.edu/financialaid/fafsa-tasfa-changes/

Frequently Asked Questions:

  • Where is my financial aid refund? Refunds are sent by paper check OR by direct deposit if students have added a direct deposit account on ASAP. Refunds are typically issued about 3 days after financial aid has disbursed. If you are missing a refund, please contact Fiscal Services by calling 210-458-8000 and selecting the Fiscal Services option.
  • When can I submit the 2024-2025 General Scholarship application? The 2024-2025 application is now open. Keep in mind that scholarships you apply for may require a FAFSA to be on file with UTSA. Be sure to submit your FAFSA by the scholarship deadline of January 15.
  • Can I still submit the 2023-2024 FAFSA? Yes, students can still submit a 2023-2024 FAFSA to be considered for federal financial aid, such as the pell grant or federal direct loans. Please be aware that other eligibility requirements may apply. If you have any questions or need assistance, contact the One Stop Enrollment Center or visit us in person.
  • Are there other types of aid I can apply for? Yes, students can search the Scholarship Hub for upcoming opportunities, or apply for scholarships from outside organizations. Students may also apply for private loans to cover additional costs such as living expenses.
  • When is Spring registration? The Spring 2024 Registration Schedule is now available. Please visit the One Stop Website for the registration schedule. You can also find a PDF here.
  • Where can I view the academic calendar? Here is the Fall 2023 Academic Calendar, and the Spring 2024 Academic Calendar.
  • When is Fall 2023 Commencement? The fall commencement ceremony will take place on Saturday, December 9th, at the Alamodome! Ceremony One will be held at 10:00am, and Ceremony Two will be held at 4:00pm. For more information regarding commencement, visit our website or the Commencement Fall 2023 page.
  • Where can I order transcripts? UTSA official transcripts can be ordered on Parchment.com
  • I am a parent of a UTSA student. Can I speak with One Stop about my child's account? UTSA is required to comply with the Family Educational Rights and Privacy Act (FERPA). This law prohibits us from releasing student account information without the student's permission. Students can grant permission to authorized users on their ASAP account. For more information on how the student can grant FERPA Proxy Access, visit our FERPA page.


Join us in celebrating and highlighting Aurora Arellano, the inaugural One Stop Employee of the Year! 🌟 Working at One Stop is no easy feat, requiring immense patience, knowledge, and understanding to serve our student body. Aurora exemplifies excellence in every aspect of her role, and her peers and colleagues have recognized her outstanding contributions through an anonymous vote.

Aurora is a trailblazer, setting the bar high as the first-ever One Stop Employee of the Year. Her dedication and unwavering commitment to going above and beyond all expectations make her truly exceptional. Not only does she provide invaluable assistance to her colleagues, but she also goes the extra mile to ensure our students receive the support they need. The love and appreciation shown by students through their survey reviews speak volumes about her impact.

We couldn't be more thrilled to celebrate Aurora's well-deserved recognition as the Employee of the Year. She embodies the "can-do" spirit and serves as an inspiration to us all. Let's congratulate Aurora on this incredible achievement

STAFF OF THE MONTH: Kassandra gomez

Why did you pick to work at UTSA One Stop enrollment?I choose to work at UTSA One Stop enrollment because I wanted to be able to learn more about higher education through the lens of college enrollment office. I also wanted to be able to help student who are wanting to purse higher education.

What is your favorite hobby?My Favorite hobby is reading, watching anime and Baking.

What is your favorite movie/TV show and food?My favorite tv show is The office and Psych and any reality shows.

What is your dream vacation?Dream vacation would be to travel around Japan, and Europe.

Best advice you would give to UTSA college student?Do a study aboard program and always try to network/ get involved on campus (volunteer, join clubs etc.)

Pictures left to right: Senior Director- Anthony Surratt, One Stop Counselor- Kassandra Gomez, Senior Counselor- Estefania Fuentes-Gonzalez

Student Associate Spotlight: Keimani Grant

Why did you decide to work at UTSA's One Stop Enrollment Center?I picked one stop because I like helping people with their issues and finding a solution. At the time I applied I was going through a tough time and the only thing that made me feel better about myself was helping out others. So I though that this place might just be the right fit for me.

What is your favorite hobby?My favorite hobby is playing my Violincello, Crocheting, and Reading.

What is your favorite movie/TV show? My favorite TV show would be Abbott Elementary.

What is your dream vacation?My dream vacation is to go to New York during Christmas!

What advise can you give to other UTSA students?Major in a degree that you are passionate in because things will get hard and in the end you will question everything you are doing. Once you have a strong motive, and you're passionate about it; second guessing your purpose here wont happen often.

Pictured: Guillermo Mora (Senior One Stop Counselor) Keimani Grant (Student Associate) and Kari Doring (Assistant Director)

Meet the One Stop Advisory Board

Student Advisory Board 2023-2024. Pictured from left to right: Brandon Hobza, Andrew Cropper-Bravenec, Robert Mendoza, Kim Vazquez, Lauren Gonzales, Luiz Valdez. Missing from picture Andrea Manrique.

Meet Luis!

1. What organizations are you involved in?

I am involved with...

- TRIO (Student Support Services)- Has been instrumental in shaping my academic journey, they provide dedicated student development specialist who offer guidance for academic choices and motivation to persist in education, especially during challenging times. Thank you to Bethany and John.

- Namjim Center- I highly recommend that every student consider becoming a part of the Najim Center. It offers an exceptional number of opportunities; you'll be exposed to a variety of projects that allow you to enhance a wide range of skills.

- First-Generation & Transfer Student Center- This program has allowed me to have exceptional mentors that offer guidance and recommendations in my academic development.

- Dreamer Resource Center- The DRC has provided me with a secure haven to connect with fellow students and has played a pivotal role in my achievements and growth as I work towards completing my bachelor's degree in civil engineering.

2. What major are you pursuing?

- I am pursuing a bachelor's in civil engineering.

3. What advice would you give to a first-time freshman?

- I would recommend first-time freshmen not to hesitate in seeking answers. There are so many resources at your disposal within UTSA. Broaden your network of connections and don't shy away from seeking assistance; be courageous. Go to one stop and ask, they are always willing to help and guide you in the right direction.

4. What career are you striving for?

- I am striving to specialize as a Transportation Engineer.

5. What does your student involvement with One Stop mean to you?

- My involvement as a student at One Stop enables me to assist new or current students in becoming more informed and enhancing their experience with One Stop. They provide a wide array of resources for both academic and personal inquiries. I take pride in my involvement, as I feel it's my way of giving back for all the support I've received from One Stop during my academic journey.

Meet Andrew!

I am currently involved as the Vice President for Pickleball at UTSA, Student Staff Member with The Spirit Of San Antonio Saxophone Section,

The Major I am Currently pursuing is a degree in Business Administration but am currently preparing for my audition into the School of Music on Bassoon here at UTSA to pursue a degree in Music Education

Advice I would give a first-time freshman?

Find what you love to do and immerse yourself in it. Don't let anyone tell you what you want to do because only you will know what you want to do. Don't let anyone hold you back from doing something you want to do, even if it means trying something new, because who knows? Maybe it might be the start of something new!

The career I am striving for is to become a Music Educator here in Texas, Teaching students the fundamentals of music and helping them to become the best player they can possibly be.

My student involvement with One Stop means that I can better serve the students around me by being a beacon of information and guidance to questions people may have. Being involved with One Stop gives me the opportunity to become a better me by practicing good communication techniques and business etiquette while also gaining knowledge and experience of what it means to be a representative.

november Spotlight: TUTORING

As we are nearing the end of the Fall 2023 semester, finishing off strong and preparing for finals is important. If you feel unprepared or need assistance, UTSA offers a variety of tutoring programs to meet students' needs, consisting of Roadrunner Peer Tutoring, STARS, and TutorMe.

Tutoring services

There are several tutoring resources offered here at UTSA to help students succeed.

*Roadrunner Peer Tutoring: One-on-one tutoring is available through appointment or drop-ins. Tutoring is available for particular courses in Biology, Chemistry, Physics, Engineering, Math, Statistics and Computer Science.

Location: Tomás Rivera Center for Academic Excellence, MS 2.02.18 (Sombrilla Plaza, behind the Rowdy Statue). UTSA Main Campus. (210) 458-6783

Hours of Operation: Monday-Thursday: 8 a.m. - 6 p.m., Friday: 8 a.m.- 5 p.m.

*STARS: Roadrunners enrolled in Basic Chemistry, General Chemistry I & II and Organic Chemistry I & II, MAT 1053 and 1073, ACC 2013 and ACC 2033 can attend Synergistic Targeted Academic Review Sessions (STARS), peer-led, interactive, and group focused sessions which cover traditionally difficult topics.

Find more about STARS session times and locations here.

*TutorMe: TutorMe is a free online tutoring service accessed through Canvas with live academic support.

Pictured left is the list of supported courses

Review the list below of TutorMe-supported courses, download a PDF of all TutorMe-supported courses, or find all courses supported by academic support programs in the grid on the Academic Support Programs page.

* Fitness Center – Cardio and Strength equipment. Located on the first floor of the Frio Street Building

October Photo Dump

UTSA now comprises three campuses Downtown: The main downtown campus, San Pedro Building & Southwest Campus.

We strive to provide the best customer service and always shoot for 5 stars! We send out customer service surveys after each student interaction. Please tell us what we got right and how we can improve.

One Stop Customer Services Surveys NOVEMBER 2023"

Alejandro was very personable and extremely helpful. - Jameson Reid

She was very nice and her aura was so calming. Made me feel a lot better with the trouble I was having and gave me very good information! - Sadya Zavala

Emannuel provided excellent service. - Lillian Galvan

10/10 wait time, 10/10 assistance. - Ivan Hernandez

It was my first time on campus, during UTSA day so lots going on. Mrs. Nancy Ling was phenomenal, she easily guided me through all my questions and riposted with knowledgeable answers rooted in wisdom! Any questions in the future and just like General MacArthur said “I shall return”. Much love and God bless. - Future Roadrunner

Customer Satisfaction Survey Winner!


Newsletter prepared by Andre Agurcia