Where To Get Technical Assistance On Campus
Computer Labs on Campus
Computer labs are available to students in various academic buildings, C.G.O'Kelly Library, and residence halls (hours may vary).
Ram Access Management Portal (RAMP)
Use this application when:
- Your WSSU account is locked.
- You have forgotten your password.*
- You wish to change your password.*
*Passwords expire and must be changed every 180 days.
*Know the difference: Banner ID starts with 940... and RAM ID is the username before the @rams.wssu.edu
Campus Wi-Fi
Laptops, Tablets, and Phones:
- Wireless name: Eduroam
- Wireless username: your RAM ID
- Wireless password: your password
Gaming Devices, Firesticks, Apple TVs, or other streaming devices:
- Wireless name: RAMGuest
- Must register MAC address at:
Visit the RAMSupport portal and click on RAMTech (OIT) for more information on connecting your personal devices.
Social Engineering
An attack vector that relies heavily on human interaction in order to gain access to systems, networks or physical locations, or for financial gain.
Phishing
- Phishing is an attempt to acquire information (and sometimes, indirectly, money) such as usernames, passwords, and credit card details by masquerading as a trustworthy entity in an electronic communication (most popular is emailing).
- Report any suspected phishing attempts to phish@wssu.edu.
Pretexting/Tailgating
The human equivalent of phishing. The hacker creates a false sense of trust between themselves and the end user by impersonating a co-worker or a figure of authority well known to the end user in order to gain login information. Tailgating involves someone without proper authentication trying to gain access to a restricted area.
Do's and Do Not's
Reusing the same password for multiple accounts? You may be at risk for a cyber attack.
- Never reuse passwords
- A breach on one site can be a breach on all
- NEVER store passwords on sticky notes near your computer or in an unencrypted text document.
- Use Multi-Factor Authentication (MFA) wherever possible
- Never share your password with anyone ever!
- No one should ever ask for your credentials
- Use unique randomized passwords for every account you own
Now available to all students
FREE to all active students.
This is a cloud-based password vault that securely stores all of your account passwords, accessible only by you with a single known password.
Benefits include:
- Random password generator
- Automatic password changer
- Dark web monitoring
- Automatic storage of new credentials on initial login
- Automatic changes for existing accounts when password cycles occur
- Secure file storage
- Secure transfer of credentials for shared accounts
One-stop access to all services students need to be successful at WSSU.
Uses a single sign-on feature allowing students to access multiple applications without having to log in multiple times.
Student Success Technologies
- Microsoft 365
- Adobe Creative Cloud
- Canvas
- RAMSupport
- RAMPath
- Navigate Student
- WCOnline
- and more...
LinkedIn Learning is an online educational site that helps students discover and develop business, technology-related, and creative skills through expert-led course videos.
- Have up to date access to your LinkedIn Learning account via the MyWSSU student portal.
- Complete courses that can supplement and improve your coursework.
- Expand your professional portfolio to highlight new skills to build your professional experience.
The WSSU Student Print Solution
- Pay for print service for students.
- Printing is $0.10 per page for black & white.
- Color printing is $0.30 per page. The color print station is on the 2nd floor of C.G. O'Kelly Library
- Students are given a credit of $20 at the beginning of the fall and spring semesters. Credits reset each fall semester. Once credit is depleted, students can add money to their print credit.
- You can pick up your document by swiping your RAMCard at the nearest RAMPrint Station.
- Web Printing - allows students to print from their personal laptop or other mobile devices without installing print drivers.
Your one-stop service center, providing users with access to support from the following areas:
- Office of Information Technology
- Enrollment Management (Registrar and Scholarships & Financial Aid)
- Helps students and advisors monitor progress towards degree completion(s).
- Allows students and their advisors to plan for coursework.
- Designed to enhance the academic advisement process.
- Allows students to see what courses they need to complete their program, use a GPA calculator, and try ‘What If’ scenarios to look at other degree program options.
RAMPath is a web-based tool to help students and advisors monitor progress toward degree completion. RAMPath looks at the degree requirements of the student's chosen major. Bulletins and the coursework are completed to produce an easy-to-read audit. The audit is divided into block requirements of how courses, taken or proposed, count toward degree requirements. Checkboxes exist within each block to easily outline what courses and requirements are complete or in progress. RAMPath also allows students and their advisors to plan for future coursework.
Navigate Student App Capabilities
- Personalized home screen that “speaks” directly to the student using Navigate Student
- Notifications of the most important To-dos and calendar events and information on how to follow through on related action items
- Notification of account holds and information on how to resolve
- Explore tab with tools that enable students to stay organized and informed throughout their college experience