JELA - FRL Installation: Basic Troubleshooting for common issues.

Scenario 2

You need to relicense an existing machine due to a contract renew (no applications are being deployed, only the license file)

If the contract has been renewed successfully you do not need to carry out any of those steps, you just need to enable the machines to come online so they can reach the adobe server and the machines will get the updated license expiration date. (If the machines cannot come online, then you can get the license to the machine by deploying a new license.

FRL ONLINE

STEP 1 – Deactivate existing FRL licenses prior to deploying new FRL License packages. To update license usage on the admin console the Online package must be deactivated. To do that you need to first download the Adobe License Toolkit and then use these scripts:

Run the following commands with admin privileges:

FOR WINDOWS:

adobe-licensing-toolkit.exe --deactivate --npdId <Unique ID of Preconditioning Data described here>

Short form:

adobe-licensing-toolkit.exe -t -n <Unique ID of Preconditioning Data described [here]

FOR MAC:

sudo ./adobe-licensing-toolkit --deactivate --npdId <Unique ID of Preconditioning Data described [here]

View package details

Use the displayAsnpDetails for brief information of the licenses activated on a client computer.

FOR WINDOWS: adobe-licensing-toolkit.exe --displayAsnpDetails

Short Form: adobe-licensing-toolkit.exe -d

For MACOS: sudo ./adobe-licensing-toolkit --displayAsnpDetails

STEP 2 - Remove Licenses

REMOVE A SINGLE LICENSE:

WINDOWS: adobe-licensing-toolkit.exe --precondition --uninstall --filePath <absolute path of the .json file>

MAC: sudo ./adobe-licensing-toolkit --precondition --uninstall --filePath <absolute path of the .json file>

The json file can be found within the package that was originally deployed to the machine.

REMOVE ALL LICENSES:

WINDOWS: adobe-licensing-toolkit.exe --precondition --uninstall --all

MAC: sudo ./adobe-licensing-toolkit --precondition --uninstall --all

STEP 3 - Build a License File Package: There are two ways to get a new package: You can get it from Carahsoft if you are a trusted agent or create it from the Adobe Admin Console if you are an Administrator.

STEP 4 – Install the FRL Package – After you create a license-only package, follow these steps to install this license to end-user computers:

1. Extract the contents of the package.

The license-only package contains a .json file (that contains the licensing information) and the Licensing Toolkit utility:

• For Windows: adobe-licensing-toolkit.exe

• For macOS: adobe-licensing-toolkit

2. To install the license, run the following commands with admin privileges:

FOR WINDOWS:

adobe-licensing-toolkit.exe --precondition --install --filePath <absolute path of the .json file>

Short form:

adobe-licensing-toolkit.exe -p -i -f <absolute path of the .json file>

FOR MAC:

sudo ./adobe-licensing-toolkit --precondition --install --filePath <absolute path of the .json file>

Short form:

sudo ./adobe-licensing-toolkit -p -i -f <absolute path of the .json file>

*A license file is required in order for applications to activate.

Scenario 4

You need to install updated Adobe software.

If you already have a valid license on the machine, you can just create application only package. You can remove the license file when creating a package on the admin console.

FRL ONLINE

Step 1 – Deactivate existing FRL licenses prior to deploying new FRL License packages. To do that you need to first download the Adobe License Toolkit and then use these scripts:

To update license usage on the admin console the Online package must be deactivated:

FOR WINDOWS: adobe-licensing-toolkit.exe --deactivate --npdId <Unique ID of Preconditioning Data described here>

SHORT FORM: adobe-licensing-toolkit.exe -t -n <Unique ID of Preconditioning Data described [here]

FOR MAC: sudo ./adobe-licensing-toolkit --deactivate --npdId <Unique ID of Preconditioning Data described [here]

VIew Package details: Use the displayAsnpDetails for brief information of the licenses activated on a client computer.

FOR WINDOWS: adobe-licensing-toolkit.exe --displayAsnpDetails

SHORT FORM: adobe-licensing-toolkit.exe -d

FOR MAC: sudo ./adobe-licensing-toolkit --displayAsnpDetails

STEP 2 - Remove licenses from the computer. Run the following commands with admin privileges:

REMOVE A SINGLE LICENSE:

FOR WINDOWS: adobe-licensing-toolkit.exe --precondition --uninstall --filePath <absolute path of the .json file>

FOR MAC: sudo ./adobe-licensing-toolkit --precondition --uninstall --filePath <absolute path of the .json file>

The json file can be found within the package that was originally deployed to the machine.

REMOVE ALL LICENSES:

FOR WINDOWS: adobe-licensing-toolkit.exe --precondition --uninstall --all

FOR MAC: sudo ./adobe-licensing-toolkit --precondition --uninstall --all

STEP 3 - Build an application + License Package: There are two ways to get a new package: You can get it from Carahsoft if you are a trusted agent or create it from the Adobe Admin Console if you are an Administrator.

STEP 4 – Install the Application + License Package

Extract the contents of the Application + License Package. The Application + License Package contains a lot of Files and Folders. Locate the setup.exe

The Application + License Package contains a lot of Files and Folders. Locate the setup.exe

FOR WINDOWS: Execute the setup.exe

FOR MAC: Execute the installer PKG.