Estar Travel

English

Disclaimers of Estar Travel & Tour Inc

 On your behalf, we make arrangements with airlines, hotels, cruise lines, transfer companies and other independent suppliers to provide you with the services you have purchased. We exercise due care in selecting these suppliers and pay particular attention to their reputation and reliability. However, we do not control these suppliers and thus, we cannot be held responsible for their performance or lack thereof. Our Agency as the tour operator and/or our agents will not issue any refunds and shall not be held responsible for any claims, losses, damages, costs or expenses arising out of personal injury or death, loss, damage or delay of baggage or other property, delay, loss of enjoyment, inconvenience, upset, disappointment, distress or frustration whether physical, emotional or mental, resulting from or arising out of any of the following: i. Any act or omission (including, but not limited to, inability or failure to provide services and/or products) by any customer, supplier or third party including, but not limited to, the airlines, transportation companies, coach tour operators, car rental organizations, excursion providers, hotel/resort properties, or anyone for whom such suppliers or third parties may be in law responsible; ii. An act of God or Event of Force Majeure; iii. Equipment failure iv. Sickness/illness (including, but not limited to, contracting food-borne illnesses, viruses, diseases, etc.), family emergencies, theft or any other circumstance affecting you beyond our direct control; v. Failure of the passenger to obtain the necessary documentation or meet the required health regulations in order to complete their travel arrangements; vi. Failure of the passenger to follow instructions including, but not limited to, airport departure times, baggage handling and check-in time frame stipulated by Sunwing in these Terms and Conditions on the day of departure whether due to missed connections, adverse weather conditions, mechanical failures or any other reason whatsoever; vii. Voluntary participation in an optional tour, excursion or activity; viii. The need for us to cancel services, change itineraries or substitute accommodations or services, provided that efforts are made to supply comparable services and accommodations available; or ix. Cancellation of an optional tour, excursion or activity While every effort has been undertaken to ensure accuracy, any photographs, artist’s renderings and written descriptions appearing on this website are representational only and are not a guarantee that everything at the resorts or in the destinations will be exactly as depicted. 

Our Agency is acting only in the capacity of agent for tour operators, hotels, restaurants, airlines, bus companies, cruise shipping lines or travel insurance companies providing tours, transportations, hotel accommodations, meals, cruising, travel insurance and other services. Our Agency is not liable for any injury, death, loss or damage of personal property resulting from the use of the services. If the services included in the tour cannot be supplied or there are changes in an itinerary for reasons beyond the control of us, we will arrange for the provision of comparable services. Any resulting additional expenses will be payable by tour participants. Purchase of travel insurance is strongly recommended. Trip cancellation insurance and out-of-province health insurance were offered. Terms and Conditions of the booking and price are subject to the rules of the Service Provider and their interpretation of these rules. Cancellation/Change policy and further Terms and Conditions may be found in the Service Provider’s brochure or website or by contacting us. Please review your itinerary to ensure that all information is correct. For flights, please check in 3 hours  prior to departure. Please note that flight times are subject to change. Please re-confirm flight times prior to departure. This contract permits price increases. No price increases are permitted after the customer has paid in full. If the price increase is more than 7% (except for increases resulting from an increase in retail sales tax, federal Goods and Services Tax or Harmonized Sales Tax), the customer has the right to cancel the contract. Please visit the Service Provider's website or below websites or other official websites for information about your destination and your travel requirements including Health Conditions and Travel Documents needed to visit the destination country and return to Canada. Travel Advisories: https://travel.gc.ca/travelling/advisories Passports: http://www.ppt.gc.ca Visas: https://travel.gc.ca/travelling/documents/visas Health: https://travel.gc.ca/travelling/health-safety/vaccines PASSENGERS ARE RESPONSIBLE FOR OBTAINING ANY PASSPORT(S), NECESSARY VISA(S) OR OTHER TRAVEL DOCUMENTS, AND TO VERIFY THE COUNTRY'S ENTRY REQUIREMENTS. We will assume no responsibility whatsoever for passenger(s) denied carriage by the airline or refused entry into any country. Canadian Citizens must carry a valid Canadian Passport. Canadian citizens can contact Foreign Affairs Canada at www.travel.gc.ca for assistance in obtaining this information. Non-Canadian Citizens please contact the relative Tourist Board or Consular Office before booking.  Please note that several countries now require that your passport be valid for up to six months after the completion of your travel in order to be accepted by them as a valid travel document. If your passport is damaged in any way, you could be denied boarding and you will be responsible for all costs associated with a new passport and a replacement holiday. Please note that entry to another country may be refused even if the required information and travel documents are complete as travel documentation is subject to change. If a parent is traveling alone with a child, that an affidavit or letter from the other parent may be required. Living standards and practices at the destination and standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada. Thank you for your business with Estar Travel. We wish you a safe and enjoyable trip! If you have any questions, please do not hesitate to contact with us. Estar Travel & Tour Inc. Ontario Retail Registration #4604153

本旅行社免責聲明

我們代表您與航空公司、飯店、郵輪公司、接送公司及其他獨立供應商安排，為您提供您已購買的服務。我們在選擇這些供應商時會盡到應有的注意義務，並特別關注他們的信譽和可靠性。然而，我們無法控制這些供應商，因此，我們不對其服務表現或不履行服務負責。 本旅行社作為旅行社和/或我們的代理商，不會退款，並且不對因以下任何原因引起的任何索賠、損失、損害、成本或費用承擔責任：人身傷害或死亡、行李或其他財產的丟失、損壞或延誤、延誤、旅行樂趣喪失、不便、不安、失望、痛苦或沮喪（無論身體、情感或精神方面）： i.任何客戶、供應商或第三方（包括但不限於航空公司、運輸公司、旅遊巴士運營商、汽車租賃公司、旅遊服務商、酒店/度假村，或任何依法須對此類供應商或第三方負責的人員）的任何作為或不作為（包括但不限於無法或未能提供服務和/或產品）； 二、天災或不可抗力事件； 三、設備故障； 四、疾病（包括但不限於感染食源性疾病、病毒、傳染病等）、家庭緊急情況、盜竊或任何其他超出我們直接控制範圍且影響您的情況； 五、乘客未能獲得完成旅行安排所需的必要文件或滿足相關的健康規定； 六、乘客未遵守Sunwing在出發當日依本條款與條件規定的指示，包括但不限於機場出發時間、行李處理及辦理登機手續的時間，不論該等未遵守的原因包括錯過轉機、惡劣天氣、機械故障或任何其他原因； 七、自願參加自選旅遊、短途旅行或活動； 八、我們需要取消服務、更改行程或更換住宿或服務，但我們會盡力提供同等的服務和住宿；或 九、取消自選旅遊、短途旅行或活動。儘管我們已盡一切努力確保資訊的準確性，但本網站上出現的任何照片、效果圖和文字描述僅供參考，並不保證度假村或目的地的所有情況均與描述完全一致。

本公司僅作為旅行社、飯店、餐廳、航空公司、巴士公司、郵輪公司或旅遊保險公司的代理，提供旅遊、交通、飯店住宿、餐飲、郵輪、旅遊保險及其他服務。本公司對因使用服務而導致的任何傷害、死亡、個人財產損失或損壞概不負責。如因超出本公司控制範圍的原因導致行程中的服務無法提供或行程變更，我們將安排提供同等服務。由此產生的任何額外費用均由旅行參與者承擔。強烈建議購買旅遊保險。我們提供旅行取消保險和省外健康保險。 預訂條款及價格受服務提供者的規則及其解釋的約束。 取消/變更政策及其他條款及細則可在服務提供者的宣傳冊或網站上查閱，或與我們聯絡以取得。 請仔細核對您的行程單，確保所有資訊準確無誤。如需辦理登機手續，請在起飛前3小時辦理。請注意，航班時間可能會有所變更。請於出發前再次確認航班時間。 本合約允許價格上漲。客戶全額付款後，不得再進行價格上漲。如果價格上漲超過 7%（零售銷售稅、聯邦商品及服務稅或統一銷售稅上漲導致的價格上漲除外），客戶有權取消合約。 請造訪服務提供者的網站或以下網站或其他官方網站，以了解您的目的地資訊以及您的旅遊要求，包括前往目的地國家/地區和返回加拿大所需的健康狀況和旅行證件。 旅行建議：https://travel.gc.ca/travelling/advisories 護照：http://www.ppt.gc.ca 簽證：https://travel.gc.ca/travelling/documents/visas 健康：https://travel.gc.ca/travelling/health-safety/vaccines 旅客有責任自行辦理護照、必要的簽證或其他旅行證件，並核實目的地國家的入境要求。對於航空公司拒絕乘客登機或任何國家拒絕乘客入境的情況，我們概不負責。加拿大公民必須持有有效的加拿大護照。加拿大公民可造訪 www.travel.gc.ca 聯繫加拿大外交部，以取得相關資訊。非加拿大公民請在預訂前聯絡相關國家的旅遊局或領事館。請注意，部分國家現要求您的護照在旅行結束後至少還有六個月的有效期，方可被其認可為有效旅行證件。如果您的護照有任何損壞，您可能會被拒絕登機，並且您需要承擔所有與新護照和替代行程相關的費用。請注意，即使您已提供所有必需的資訊和旅行證件，也可能被其他國家/地區拒絕入境，因為旅行證件的要求可能會有所變更。如果父母一方單獨攜帶兒童旅行，則可能需要另一方父母的宣誓書或信函。 目的地的生活水準和習俗，以及當地的公共設施、服務和住宿標準和條件，可能與加拿大有所不同。 感謝您選擇 Estar Travel。祝您旅途平安愉快！ 如有任何疑問，請隨時與我們聯繫。 Estar Travel & Tour Inc. 安大略省零售註冊號碼：4604153

聯絡我們：Estar Travel & Tour Inc.

• Tel: 416-273-8928
• Email: info@estartravel.ca
• Address: 55 Village Centre Place, Mississauga, Ontario, L4Z1V9

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