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Staff Resources

Please ensure that you are logged into your elder affairs account to access the links. You will need to download the forms to be able to use them.

HQ Quick Links

GetCare- Ombudsman Database
Staff Contact List
County coverage by District
Staff Business Cards Template
Instructions on updating signature block using Outlook Desktop App
Helpful Phone Numbers
Helpful Bookmarks to add to your browser
Mapping your district using Google Maps
Email Response Templates- CT Responses
Local Office Inventory Counts
Preparing for Monthly Council Meetings
Request for Field ID Badge Access Card Form
Who's Who? - Program Office Duties
Time off Request
WordPress Login
Updating Meeting Minutes SOP Instructions

LTCOP Flyers

Recruitment Flyer
What is the LTCOP? - Fact Sheet Flyer

Policy and Procedures

New Employee Quick Start Guide
FLTCOP Policies and Procedures
Volunteer Management Guide
Agenda Template for District Council Meetings
Template for Council Meeting Minutes
Monitoring Plan to use during Bankruptcies
Tracking and Responding to LTCOP Informer Email Procedures
NORS Training
NORC Complaint Codes and Definitions
Condensed NORS Complaint Codes
NORC Complaint Codes and Definitions Table 2
NORS Table Revisions Chart- Updated
People First- For timesheet submittal and benefits
Supervisors Toolkit
FL- Guardians FAQs
Retention Schedule for General Records
Rentention Schedule for LTCOP

P-Card Links

Instructions to set up your P-Card Pin #
Guidelines and Instructions for purchasing food
P-Card: Processing Charges link to Bank of America
Processing Transactions Training Video
Tax Exempt Cards- Pocket Size
Tax Exempt Certificate
P-Card Tips of week
Receipts and documentation job aid
Works User Manual

Staff Trainings

Individual Conflict of Interest Review Process- September 2025
Transfer & Discharge Best Practices- September 2025
Volunteer Onboarding- Processes and Best Practices

Travel Links

AVIS Rental Car Portal
AVIS Rental Tips and Instructions
STMS: For mileage reimbursements and travel authorizations
Instructions to submit travel
Travel & Logistics Training

Volunteer Recruitment

Leads Tracker
Recruitment Toolkit
Recruitment Flyer
Volunteer Application - English
Volunteer Application- Spanish

Volunteer On-boarding

Volunteer Onboarding- Processes and Best Practices
Volunteer On-Boarding Packet- Use for in-person interviews
Volunteer Onboarding Packet- Use for E-Signature
Interview Questions- English
Interview Questions- Spanish
Denial Letter- not to be confused with a Decertification letter
Clearinghouse- Background Screening Portal
Instructions to request access to Clearinghouse for background screening
Sample Module Email
Quick link to the online volunteer modules
Module Completion Tracker
Quick Link to Volunteer Manual
Entering Volunteers into GetCare
Instructions on Requesting Elder Affairs E-Mail Accounts
Instructions on updating signature block using Outlook Desktop App
STMS Form for mileage reimbursement

Volunteer Ombudsman Certification

Certification Checklist
Volunteer Ombudsman Business Card Template
CREATED BY
Director of Training and Development- Diandra Taylor