Adobe JELA 3 Newsletter January 2024

Program Updates

JELA option year was booked with Adobe, new period of performance is September 30, 2023 - September 29, 2024. Please review the Tech Corner of this newsletter for details on updating licenses.

Note: If you are an administrator who encounters users receiving FRL License File expiration messages, we invite you to participate in our scheduled office hours January 4th, 8th, 10th, and 12th for anything FRL license related. This will serve as an open forum where both the Adobe and Carahsoft teams will be readily available to address any inquiries you might have and offer comprehensive solutions. Register here to join.

Procurement Questions:

• USAF - aflcmc.gbkj.seamls@us.af.mil
• Army - armychess@army.mil
• Any additional questions regarding payments and quoting can be directed to jela@emergent360.com

Carahsoft, Adobe and Emergent are pleased to receive requests from JELA enrollees to coordinate standing sync-ups! Please feel free to email jela@adobe.com if you would like to coordinate with our team.

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Upcoming Events & Webinars

Upcoming Events:

• January 19: Prepare Your Agreements for e-signature
• January 25: Bring Any Idea to Life with Enhanced Capabilities
• January 26: Productivity, wherever you are
• February 16: Collect Many Signatures in One Click
• February 23: Get Started with Acrobat
• March 16: Post a Fillable, Signable Web Form
• March 23: PDF Collaboration: Share, review, and work together
• March 26-28: ADOBE SUMMIT — The Digital Experience Conference
• 2024 JELA Lunch and Learn Calendar is still under development. Stay tuned to the JELA Lunch and Learn Catalog for upcoming enablement. Note: We're looking for your feedback on the Lunch and Learn Series, be on the lookout for a survey and provide your feedback to shape the future of this series.

On-Demand Meetings and Webinars:

• Lunch and Learn: LiveCycle Designer vs AEM Designer (November 21, 2023)
• Lunch and Learn: AEM Forms Creating an Adaptive Form (December 12, 2023)
• On-Demand: Unlock the Potential of Healthy PDFs
• On-Demand: Managing Digital Design Workflows Made Simple
• On-Demand: Adobe ColdFusion Advanced Workshop Half-Day Advanced Virtual ColdFusion Training
• On-Demand: Advance Tools and Time-Saving Practices with Ease
• Webinar library: Catch up on the latest product training, best practice sharing and thought leadership across Creative Cloud and Document Cloud. The Digital Media library includes access to upcoming live events and on-demand recordings.
• Adobe Creative Cloud Masterclass: Access +90 videos and project files focused on Creative Cloud apps and services
• Adobe XD: Create Experiences through UX/UI Design
• Adobe Acrobat Sign Resource Hub: Get started with Acrobat Sign with tutorials and more on the Acrobat Sign Resource Hub
• Adobe Acrobat Sign IT Implementation Hub: Providing Acrobat Sign IT Admins the resources needed to get your organization up and running with Acrobat Sign
• Adobe Acrobat Resource Hub: Access 60-Second tutorials and more on the Acrobat Resource Hub

Previously shared webinar links

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Tech Corner

System Requirements for Creative Cloud 2024

As we gear up for Creative Cloud 2024, it's crucial to note the revised system requirements. The upcoming version will require Windows 10 22H2 or Windows 11 for seamless operation.

For those deploying FRL and employing silent packages on an incompatible operating system, installation failure is inevitable. To avoid such setbacks, please ensure compliance with the specified OS versions outlined in this document.

Your attention to these system requirements is vital to ensure a smooth transition to Creative Cloud 2024.

2023 License Renewal Webinar Series!

To help prepare you for what to expect after the renewal was completed in September, your Adobe Digital Media Technical Account Managers, Named Support Engineers, and Carahsoft Technical Support team hosted our annual Technical Webinar series.

Please note: If your users are on Feature Restricted Licenses (FRL)-Offline or Serial Number (SN) ACTION IS REQUIRED.

Please see this link for the content that was shared, and a recording of each session: https://www.carahsoft.com/learn/event/48356-3-part-adobe-jela-iii-technical-training-series

In session 1 we discussed the following:

• What Adobe Elite Support can do you for and your agency (Elite Support can be contacted at jelatech@adobe.com)
• Adobe Admin Console Overview (including package creation and license file deployment)
• What Carahsoft Support can do for you and your agency
• Carahsoft portal walk through

In session 2 we discussed the following:

• What you need to know about renewing your Adobe Licenses
• Renewing existing licenses
• Changing license types
• Troubleshooting best practices

In session 3 we discussed the following Adobe tools available to help you manage your Adobe software such as:

• Enterprise Tool Kit
• License Decoder
• Customization Wizard for Acrobat
• Check (Serial Number) expiry tool
• Cleaner Tool
• RUM/AUSST

Note: If you are an administrator who encounters users receiving FRL License File expiration messages, we invite you to participate in our scheduled office hours January 4th, 8th, 10th, and 12th for anything FRL license related. This will serve as an open forum where both the Adobe and Carahsoft teams will be readily available to address any inquiries you might have and offer comprehensive solutions. Register here to join.

Acrobat Classic is now available via the Admin Console for FRL or NUL Licensing

The Acrobat product family provides two tracks for both Acrobat and Reader:

• The Continuous track provides service-based tools as well as new features, security and platform enhancements, and bug fixes as part of frequent (and most often) silent updates. Over time, the Continuous track’s update cadence will be more frequent than the Classic track. Classic license program customers do not have access to this track for Acrobat
• The Classic track is similar to the 11.x model and provides few (if any) new features in updates. Free services are available, but optional. Like previous releases, a quarterly update cadence delivers security and platform enhancements as well as bug fixes. Acrobat Classic is now available as an FRL and NUL package that you can create in the Admin console and deploy on your machines. When using the NUL package for Acrobat Classic, only the Adobe cloud storage is available. Other services, such as Share, and Send for review are disabled. For more information, see Feature restricted licensing

For additional information, see: https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/whatsnewdc.html

For up-to-date details about what features exist in each track, see https://helpx.adobe.com/acrobat/using/whats-new.html

Support Case Reviews

The Creative Cloud and Acrobat Named Support Engineers (Bruce Jividen and Everett Valdez) are eager to conduct Case Reviews with each of the JELA Agencies. This is an opportunity for you to understand and discuss existing Creative Cloud and Acrobat cases and identify trends. To schedule your agencies case reviews, please reach out to jelatech@adobe.com.

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