January 2025 Adobe JELA Newsletter
Happy New Year & Welcome to the JELA 4 Industry Team Newsletter! We're excited to announce Dell Federal as the new reseller agreement under Contract HC108424D0003, Base Year: 30 SEP 2024 - 29 MAR 2025 + (4) 12-month option periods.
The Adobe JELA Newsletter contains updates from Dell Federal, Carahsoft and Adobe related to Adobe products and the DISA Adobe JELA contract for the Department of Defense. Interested in receiving future newsletters and event announcements directly or have content recommendations? Email us at jela@adobe.com.
Program Updates * Product Updates * Upcoming Events / Webinars *
* Tech Corner * Adobe Blog * Resource Links *
Program Updates
Current period of performance for the Adobe JELA ends March 29, 2025. Please work with your agency contract lead for renewal requirements. Quotes will be sent by Dell Federal once all enrollees have confirmed renewal requirements to DISA.
Procurement Questions:
- USAF - aflcmc.gbqj.seamls@us.af.mil
- Army - Please check the Adobe page on the CHESS IT eMart for detailed instructions. For questions email armychess@army.mil
- DISA JELA Team: DISA JELA Team: disa.meade.bd.mbx.disa-jela-team@mail.mil
- 4th Estate Agencies or any additional questions regarding payments and quoting can be directed to your agency POC or AdobeJELA@federal.dell.com.
Our industry team is pleased to receive requests from JELA enrollees to coordinate standing sync-ups! Please feel free to email jela@adobe.com if you would like to coordinate with our team.
Product Updates
JELA 4 Product Updates
With the award of the Adobe JELA 4 agreement, many new Adobe products are now available for below the line purchasing. The following image highlights at a high level the products available, boxes outlined in red are new to this iteration of the agreement. For additional information on these projects please reach out to jela@adobe.com.
Digital Experience Adds:
- Guides are designed to help users navigate and utilize products effectively. They often include step-by-step instructions, usage tips, and troubleshooting advice to ensure users can maximize the product's capabilities. For example, the Audience Manager In-Product Guide Nurture series helps users set up predictive audiences, report on influential traits, and map predictive segments to destinations
- Adobe Campaign is a powerful marketing automation tool that helps businesses create, manage, and optimize cross-channel marketing campaigns. It allows marketers to design personalized customer journeys, automate email marketing, and analyze campaign performance. The product has evolved to include capabilities for customer journey management, ad-hoc segmentation, data federation, and multi-entity support
- Adobe Journey Optimizer (AJO) is a customer journey management tool that enables businesses to orchestrate personalized experiences across various touchpoints. It focuses on account-specific buying-group journey orchestration and leverages Adobe Experience Platform for data integration and real-time decisioning. AJO helps businesses optimize customer journeys by providing insights and automation capabilities
- Customer Journey Analytics (CJA) is a tool that allows businesses to analyze and visualize customer journeys across multiple channels and touchpoints. It provides insights into customer behavior, preferences, and interactions, helping businesses optimize their marketing strategies and improve customer experiences. CJA integrates with Adobe Experience Platform to offer comprehensive analytics and reporting capabilities
- Adobe Real-Time Customer Data Platform (RTCDP) is a data management solution that enables businesses to collect, unify, and activate customer data in real-time. It supports various use cases, including personalized marketing, customer segmentation, and data-driven decision-making. RTCDP leverages AI and machine learning to provide actionable insights and enhance customer experiences
- Adobe Experience Platform (AEP) is a comprehensive data and insights platform that powers Adobe's suite of marketing, analytics, and advertising solutions. It enables businesses to centralize and manage customer data, create unified customer profiles, and deliver personalized experiences across channels. AEP supports real-time data processing, AI-driven insights, and seamless integration with other Adobe products
- Adobe Commerce (formerly Magento) is a robust e-commerce platform that helps businesses create and manage online stores. It offers a range of features, including product catalog management, order processing, customer segmentation, and personalized shopping experiences. Adobe Commerce integrates with other Adobe solutions, such as Adobe Experience Manager and Adobe Analytics, to provide a seamless and comprehensive e-commerce solution
Digital Media Adds:
- Creative Clould Pro with Firefly Creative Cloud users now have access to an exciting array of new features and resources designed to enhance their creative workflows and productivity including Unlimited Standard Stock access, Premium Express, and Firefly. Users with a Named User Creative Cloud license have access by default, however these services can be provisioned for Feature Restricted License (FRL), Offline, users as well. Contact jela@adobe.com for additional information.
- Adobe Stock Premium is a diverse collection of high-caliber content from the world’s top creators. It includes elevated, emotionally evocative, and culturally relevant images that drive inspiration and discovery. The collection helps brands create real connections with customers through moments that tell stories from a unique point of view. Adobe Stock Premium represents top creators, from well-known producers to leading artists from various communities and backgrounds. The collection is integrated with Adobe Creative Cloud workflows, ensuring that what you need is always at your fingertips12.
- Frame.io is a revolutionary collaboration tool that provides a central hub for sharing media, tracking feedback, and streamlining workflows from anywhere, all in real-time. It offers a rich suite of collaboration features, including exporting and uploading sequences for review directly from Premiere Pro and After Effects, centralized feedback logging, direct live commenting on individual frames, and automatic version stacking for organized reviewing. Frame.io's Camera to Cloud technology allows for instant sharing of footage without the need for hard drives, significantly cutting costs and turnaround times
- Adobe Express Premium offers a comprehensive suite of tools for creating standout content quickly and easily. Whether you're designing social media posts, videos, flyers, or presentations, Adobe Express Premium provides you with millions of premium templates and assets, along with advanced editing features to bring your ideas to life. This is product is now available as a standalone purchase for users needing only access to Adobe Express and don't leverage a Creative Cloud license.
Adobe MAX
At Adobe MAX in October Adobe introduced over 100 new features across its Creative Cloud suite, empowering creators with more tools and capabilities. Some of the major updates include:
- Adobe Photoshop: New features like Distraction Removal in the Remove tool, which automatically detects and removes unwanted elements from photos, and the Generative Workspace, which allows for brainstorming multiple concepts simultaneously using generative AI.
- Adobe Illustrator: Introduction of Generative Shape Fill and enhancements in typography.
- Adobe Premiere Pro: An all-new, AI-powered audio workflow and other significant updates.
- Adobe Lightroom: Generative Remove feature for better photo editing.
- Adobe Firefly: New generative AI models for images, vectors, and designs, offering more control and lifelike results.
- Adobe Express and Frame.io: New workflows to streamline collaboration for creative teams.
- GenStudio for Performance Marketing: A new application within Adobe GenStudio that optimizes content supply chain processes for marketing campaigns.
Adobe MAX 2024: More power to the creators - Adobe Blog
AEM Forms Patch Update 22: Key features and enhancements in this release include the following:
- hCaptcha and Cloudfare Turnstile Captcha services
- Adaptive Form versioning:
- o Create multiple versions of an Adaptive Form
- o Compare Adaptive Forms
- Added support to enable font embedding in Interactive Communications Batch APIs
- Table of Content API for PDF Accessibility
- Fragment XDP resolution
- PDF/A compliance enhancements
- Support for Auto Sizing of Font for Static PDF documents
- 26 Security issues remediated
Documentation:
- Service Pack release notes
- Relevant files to download
- Install Instructions
End of Support Notifications:
- CC23 is no longer be supported following Adobe MAX in October with the release of CC25 at Adobe MAX. See Long Term Support Versions table below for the latest N-1 support version for Creative Cloud until October 2024.
- Adobe Products and Technical Support Periods outside of Creative Cloud available here
Upcoming Events & Webinars
Upcoming Events:
Click on event links to register
- Jan 06-08: Adobe-Carahsoft JELA Technical Training Office Hours for administrators still updating FRL licenses
- Jan 21: Adobe Stock Lunch and Learn
- Jan 22: Strategies for Building Better Website Engagement AEM sites webinar
- Jan 28-30: Adobe booth within the Carahsoft partner pavilion at WEST 25 Booth #4120
- Jan 28: Fuel Creativity and Expression with Powerful Artistic Tools Adobe Photoshop webinar
- Jan 30: Ensuring Efficiency with digital Document Transformation webinar
- Jan 30: Unlock the Key to Engagement with Adult Learning Theory webinar
- Feb 18: Zero Trust Lunch and Learn
- Mar 25: Successful Online Learning Ecosystems (registration link coming soon)
On-Demand Meetings and Webinars:
- Webinar library: Catch up on the latest product training, best practice sharing and thought leadership across Creative Cloud and Document Cloud. The Digital Media library includes access to upcoming live events and on-demand recordings.
- Adobe Creative Cloud Masterclass: Access +90 videos and project files focused on Creative Cloud apps and services
- Adobe XD: Create Experiences through UX/UI Design
- Adobe Acrobat Sign Resource Hub: Get started with Acrobat Sign with tutorials and more on the Acrobat Sign Resource Hub
- Adobe Acrobat Sign IT Implementation Hub: Providing Acrobat Sign IT Admins the resources needed to get your organization up and running with Acrobat Sign
- Adobe Acrobat Resource Hub: Access 60-Second tutorials and more on the Acrobat Resource Hub
Tech Corner
What's new with Creative Cloud & Acrobat
Adobe frequently updates our creative applications. Here is a list of links for typical applications to help you become more familiar with and quickly find the latest and greatest.
- Acrobat
- Premiere Pro
- Adobe Express
- Photoshop
- Illustrator
- Lightroom
- InDesign
- Fresco
- Animate
- After Effects
PLEASE NOTE: Each agency/MACOM has its own approval processes for utilizing and/or updating these applications. If needed, please be sure to contact your applicable admins for approval.
If you are interested in learning more about these features, product roadmap reviews, or updates for any other products that may not be listed above, please get in touch with us at Jelatech@Adobe.com.
Adobe is launching Version 4 of Frame.io!
What is Frame.io?
Please see the following link, Frame.io Version 4, or please feel free to contact us via our email at Jelatech@Adobe.com.
Introducing the new Acrobat experience
Adobe Acrobat now has a simplified interface to help you quickly discover tools and complete your PDF tasks efficiently. Compared to your current interface, the new version is more intuitive and fluid and provides consistent experiences across all devices -- desktop, mobile, and tablet.
Technical Account Managers
The Technical Account Managers (TAMs), Rafa Pontes-Castro and Chad Palmer, provide support for the JELA contract in collaboration with the CSM and Sales teams. If you have any questions, please do not hesitate to contact us at jelatech@adobe.com.
Support Case Reviews
The Creative Cloud and Acrobat Named Support Engineers (Blake Prowse and Michael Chavez) are eager to conduct Case Reviews with each of the JELA Agencies. This is an opportunity for you to understand and discuss existing Creative Cloud and Acrobat cases and identify trends. To schedule your agencies case reviews, please reach out to jelatech@adobe.com.
Reminder!
The Adobe JELA 4 period of performance began on September 30, and the 99-day grace period for updating your FRL Offline license files is nearing its deadline on January 7, 2025. Updating your FRL license files will help you avoid work stoppages or interruptions in your service. Please note: If the previous license files are not removed, users' machines will continue to display expiration notices, instructions on how to remove are included here. To support administrators who have not yet completed this process or are encountering issues, we will be hosting Office Hours from January 6-8, 2025, during which Adobe Technical Support Managers and Carahsoft Technical Program Managers will be available to assist with any questions or issues you may encounter.
Useful Links
Adobe Blog
Transforming e-signatures: Introducing Acrobat Sign’s next generation e-sign experience
Business moves at the speed of a signature. For businesses, a signature represents the last mile in their journey to acquire or service customers. Each year, hundreds of millions of users electronically sign agreements. Many of these users are used to signing on paper and are signing electronically for the first time. A seamless and intuitive experience helps users easily understand agreements, fill in the required information, and complete the signing process quickly. Any friction in the user experience can lead to delays in closing the transaction or worse — losing the customer. For something so critical, e-signing has seen little innovation for the last — until now.
We are thrilled to launch Acrobat Sign’s next generation e-signing experience. Traditionally, e-signature platforms render agreements as images, which causes significant problems for users. In contrast, our new e-signing experience, built on Acrobat’s trusted global standard PDF viewer, renders the agreement as a native PDF. This unlocks major improvements in two key areas of the e-signing experience: streamlining agreement completion across mobile and desktop, and improving accessibility.
Since the launch of the new Sign experience, our customers have seen a significant improvement in agreement completion rates. Signers describe the experience as intuitive and polished and say it makes understanding agreements easier and speeds up signing.
Additional Resources
- Dell Federal website AdobeJELA@federal.dell.com
- Carahsoft Adobe JELA website adobe-jela@carahsoft.com; (877) 99-ADOBE
- Digital Media Elite Support Team
- Adobe Experience League
- Adobe Products and Technical Support Periods
- Adobe Security Bulletins and Advisories *new
- Adobe Security Notifications Registration *new
- Adobe Help Center
- Adobe eLearning website
Enrollees are welcome to submit future content recommendations and feedback to jela@adobe.com.